Manager, Affluent Market Operations (Hong Kong, HK)
Zurich Insurance
Hong Kong
Workplace: HybridFull timeFunction: Business OperationsExperience: 7-9 yearsEducation: bachelorsSkills: ["Leadership","Stakeholder management","Process design","Risk management","Regulatory compliance"]Lead end-to-end operational design for an upcoming affluent market segment, combining day-to-day management with operational setup. Blueprint SOPs for policy lifecycle processing, define URS for policy administration systems, and drive UAT with IT and Business Analysts. Establish premium financing workflows (collateral assignment/release and ledger adjustments), oversee complex trust ownership administration, coordinate bank/broker integrations and SLAs, and ensure compliant regulatory governance including AML/KYC controls in Hong Kong.
