American Airlines Group

5 days ago

Customer Assistance Representative Part Time (San Diego, CA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Help customers at the airport by greeting them, monitoring ticket counter safety/compliance, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, coordinate with IT when support is needed, and verify carry-on and travel documents using tools available in the kiosk. Support checked baggage processing and assist special cases such as unaccompanied minors and non-ambulatory customers while adhering to DOT, FAA, and TSA requirements.

Location: San Diego

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure safety policy compliance.
•Assist customers with self-service kiosk check-in and baggage processing (e.g., boarding passes/receipts).
•Service and maintain kiosk machines and troubleshoot kiosk technology issues; communicate with IT for escalations.
•Verify carry-on baggage and clear/verify travel documents for international travel using the kiosk resources.
•Assist with checked baggage processing and support special customer needs (e.g., unaccompanied minors, non-ambulatory customers) while following regulations and company policies.

Pay and Benefits

Salary: USD 17.25 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18+ and read/write/speak/understand English fluently.
•Must have a valid driver’s license as required by local authorities.
•Completion of pre-employment drug screening and comprehensive background check/fingerprinting; fulfill FAA criminal background checks for unescorted SIDA access if applicable.
•Must be authorized to work in the U.S.

Education:Bachelor's

Skills:Customer serviceProfessional communicationAttention to complianceProblem-solving

Licenses:Driver’s license

Languages:EnglishBilingual (as required by location)

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

5 days ago

Customer Assistance Representative Part Time (San Diego, CA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: San Diego

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor the ticket counter area to ensure safety policy compliance.
•Assist customers with self-service kiosk check-in and baggage processing (e.g., boarding passes/receipts).
•Service and maintain kiosk machines and troubleshoot kiosk technology issues; communicate with IT for escalations.
•Verify carry-on baggage and clear/verify travel documents for international travel using the kiosk resources.
•Assist with checked baggage processing and support special customer needs (e.g., unaccompanied minors, non-ambulatory customers) while following regulations and company policies.

Pay and Benefits

Salary: USD 17.25 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Must be 18+ and read/write/speak/understand English fluently.
•Must have a valid driver’s license as required by local authorities.
•Completion of pre-employment drug screening and comprehensive background check/fingerprinting; fulfill FAA criminal background checks for unescorted SIDA access if applicable.
•Must be authorized to work in the U.S.

Education:Bachelor's

Skills:Customer serviceProfessional communicationAttention to complianceProblem-solving

Licenses:Driver’s license

Languages:EnglishBilingual (as required by location)

Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn