Service Lead (Bellevue, Washington (US-WA), US)

Burberry
Bellevue
Workplace: OnsiteFull timeUSD 25 - 26.75 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Coaching","Leadership","Performance management","Communication"]

Lead daily floor supervision for the sales team to deliver an exceptional Burberry Experience and drive sales performance. Coach and motivate associates through real-time and post-transaction feedback, manage customer flow to ensure every client is supported, and set the standard for high-value customer interactions. Partner with store and operations leaders on training, performance plans, KPIs, and escalate or resolve customer issues as needed.

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Burberry
Burberry
3 days ago

Service Lead (Bellevue, Washington (US-WA), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead daily floor supervision for the sales team to deliver an exceptional Burberry Experience and drive sales performance. Coach and motivate associates through real-time and post-transaction feedback, manage customer flow to ensure every client is supported, and set the standard for high-value customer interactions. Partner with store and operations leaders on training, performance plans, KPIs, and escalate or resolve customer issues as needed.
Location: Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Coach associates in the moment and after transactions, providing feedback to improve selling skills and achieve goals.
  • •Lead a customer-facing service team and manage customer flow to ensure no client is left unattended.
  • •Drive partnership between sales associates, specialists, stock associates, and the operations team.
  • •In absence of store management, handle post-void transactions, authorize promotional discounts, and manage store opening/closing tasks as needed.

Pay and Benefits

Salary: USD 25 - 26.75 hourly

Key Requirements

  • •Advanced knowledge of the POS system.
  • •Previous experience with Apple mobile devices and comfort using digital tools.
  • •1-2 years of supervisory or management experience in retail sales.
  • •Ability to supervise, assist, and motivate sales associates to deliver high-value customer experiences.
  • •Comfort managing customer flow and resolving difficult customer issues, escalating when necessary.
Experience:Retail sales
Skills:Customer serviceCoachingLeadershipPerformance managementCommunication
Tech Stack:POSApple mobile devices

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn