IT Specialist/IT Help Desk INTERNS | Onsite | Cairo

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Problem-solving","Communication","Customer focus","Staying calm under pressure","Integrity"]

Join the IT help desk team at a Cairo site as a go-to intern for daily employee technology issues. Troubleshoot hardware and software problems across laptops, desktops, phones, and printers, assist face-to-face when needed, and aim for same-day ticket closures. Help set up machines for new hires, ensure proper access, support upgrades and outages with global engineering, and maintain detailed, secure equipment records while following security policies.

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Sutherland
Sutherland
1 day ago

IT Specialist/IT Help Desk INTERNS | Onsite | Cairo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the IT help desk team at a Cairo site as a go-to intern for daily employee technology issues. Troubleshoot hardware and software problems across laptops, desktops, phones, and printers, assist face-to-face when needed, and aim for same-day ticket closures. Help set up machines for new hires, ensure proper access, support upgrades and outages with global engineering, and maintain detailed, secure equipment records while following security policies.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Intern level

Key Responsibilities

  • •Resolve daily hardware and software issues for laptops, desktops, phones, and printers.
  • •Provide face-to-face assistance when issues can’t be solved remotely.
  • •Maintain same-day ticket closures and keep business operations running smoothly.
  • •Set up machines and ensure new hires and current employees have correct access.
  • •Coordinate with global network and engineering teams for upgrades, outages, and maintain accurate equipment records while following security policies.

Key Requirements

  • •6 months to 2 years of IT Help Desk or Tech Support experience.
  • •Working knowledge of Windows OS, Active Directory, and basic networking (cables, routers, IP addresses).
  • •Hands-on tech background and a knack for fixing computers (recent graduates encouraged).
  • •Good English and Arabic communication to explain technical issues to end-users.
  • •Ability to work rotating shifts, including weekends, as the site runs 24/7.
Experience:IT supportTech support
Education:
Skills:Problem-solvingCommunicationCustomer focusStaying calm under pressureIntegrity
Certifications:CompTIA A+CompTIA Network+CCNAMicrosoft Fundamentals
Languages:EnglishArabic
Tech Stack:Windows OSActive DirectoryBasic networkingCablesRoutersIP addressesLaptopsDesktopsPhonesPrinters

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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