Middleware Solutions Engineer I

Otter
Los Angeles
Workplace: OnsiteFull timeUSD 93,000 - 109,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Ownership mentality","Bias for action","Cross-functional collaboration","Calm escalation management","Process improvement"]

Own complex technical relationships and integrations with POS providers and restaurant partners, from discoveries and deployments to escalated production issue resolution. Triage, troubleshoot, and implement configuration and product expansions while setting clear scope, documentation, and ETAs. Partner with Product, Engineering, Operations, Customer Success, and Sales to collect feedback, influence technical decisions, and continuously improve automation, production standards, and internal processes.

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Otter
Otter
4 days ago

Middleware Solutions Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own complex technical relationships and integrations with POS providers and restaurant partners, from discoveries and deployments to escalated production issue resolution. Triage, troubleshoot, and implement configuration and product expansions while setting clear scope, documentation, and ETAs. Partner with Product, Engineering, Operations, Customer Success, and Sales to collect feedback, influence technical decisions, and continuously improve automation, production standards, and internal processes.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage key technical relationships with external POS providers and restaurant groups across regional and global markets.
  • •Own merchant technical discoveries, technical deployment, and execution for scaled partner engagements; ensure smooth integration and expansion.
  • •Handle complex escalated technical requests by diagnosing, troubleshooting, and resolving production issues with urgency and empathy.
  • •Perform configuration changes, deployments, and product expansions; establish clear scope, documentation, and ETA expectations.
  • •Collaborate across Product, Engineering, Operations, and Customer Success to collect partner feedback, prioritize feature requests, and improve reliability and internal processes via automation.

Pay and Benefits

Salary: USD 93,000 - 109,000 annually
Perks:Health InsuranceDentalVision401kHsa

Key Requirements

  • •2 to 5 years of customer-facing technical support, technical operations, or technical account management experience.
  • •Experience managing technical projects or coordinating implementations.
  • •Experience working with POS systems, restaurant technology, or delivery platforms (preferred).
  • •Working knowledge of SQL and strong troubleshooting/root-cause analysis skills.
  • •Experience with production systems in cloud environments such as GCP or AWS (preferred).
Experience:2-5 years
Skills:Ownership mentalityBias for actionCross-functional collaborationCalm escalation managementProcess improvement
Tech Stack:SQLJavaScriptJSPythonGCPAWSJIRA

Company Brief

Otter
Otter provides AI-powered transcription and meeting collaboration tools that generate searchable, shareable notes and summaries from voice conversations, helping teams capture, organize, and revisit meeting insights across devices and platforms.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Altos, United States
Founded: 2016
WebsiteLinkedIn