Twilio

1 month ago

Technical Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert email infrastructure support for Twilio customers in EMEA, handling API and SDK issues, collaborating with Product and Engineering, and coordinating with customers, partners, and internal teams. You’ll troubleshoot email protocols (SMTP, TLS/SSL), MTA/MUA, REST APIs, and complex network issues, while documenting solutions, filing JIRAs, and contributing to knowledge bases as part of a remote-first, shift-based team in India.

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues by applying strong technical and diplomatic skills and provide feedback to Product and Engineering teams
•Be available to support customers with irregular shifts, including weekends, as needed
•Collaborate with customers', partners', developers, architects, and support personnel to resolve complex problems with potentially costly consequences
•Coordinate with teammates and Product/Engineering teams via Slack and file JIRAs to report reproducible bugs
•Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards

Pay and Benefits

Perks:Health InsuranceRetirement SavingsTime OffParental LeaveWellness Stipend

Key Requirements

•Overall 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent (MUA) and Mail Transfer Agent (MTA)
•Good knowledge of RESTful technology, APIs and ability to understand and solve issues with cloud solutions
•Good understanding of encryption-based security protocols such as SSL and TLS and SMTP; bonus knowledge of POP3/IMAP
•Skills in troubleshooting network connectivity issues, including TCP/UDP and basics of SSL/TLS
•Excellent written and verbal communication skills and ability to convey complex technical issues to both technical and non-technical audiences

Experience:3+ yearsSaaSCloudAPIs

Skills:CommunicationProblem-solvingTime managementCustomer empathyCollaboration

Languages:English

Tech Stack:RESTAPIsSMTPSSLTLSTCPUDPJIRASlackCurlWebhooksSQLSnowflake

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

1 month ago

Technical Support Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: India

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Resolve customer issues by applying strong technical and diplomatic skills and provide feedback to Product and Engineering teams
•Be available to support customers with irregular shifts, including weekends, as needed
•Collaborate with customers', partners', developers, architects, and support personnel to resolve complex problems with potentially costly consequences
•Coordinate with teammates and Product/Engineering teams via Slack and file JIRAs to report reproducible bugs
•Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards

Pay and Benefits

Perks:Health InsuranceRetirement SavingsTime OffParental LeaveWellness Stipend

Key Requirements

•Overall 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent (MUA) and Mail Transfer Agent (MTA)
•Good knowledge of RESTful technology, APIs and ability to understand and solve issues with cloud solutions
•Good understanding of encryption-based security protocols such as SSL and TLS and SMTP; bonus knowledge of POP3/IMAP
•Skills in troubleshooting network connectivity issues, including TCP/UDP and basics of SSL/TLS
•Excellent written and verbal communication skills and ability to convey complex technical issues to both technical and non-technical audiences

Experience:3+ yearsSaaSCloudAPIs

Skills:CommunicationProblem-solvingTime managementCustomer empathyCollaboration

Languages:English

Tech Stack:RESTAPIsSMTPSSLTLSTCPUDPJIRASlackCurlWebhooksSQLSnowflake

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn