Customer Specialist - Full Time

CarMax
North Carolina
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers through the used-vehicle buying, selling, and servicing journey by guiding sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments and manage inventory processes like check-in, scanning, and reconciliation. Handle administrative paperwork and payments, coordinate service appointments, and review repair orders for billing accuracy while following CarMax EH&S requirements and quality standards.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers through the used-vehicle buying, selling, and servicing journey by guiding sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments and manage inventory processes like check-in, scanning, and reconciliation. Handle administrative paperwork and payments, coordinate service appointments, and review repair orders for billing accuracy while following CarMax EH&S requirements and quality standards.
Location: North Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Perform vehicle condition assessments, document findings, and communicate details to Buyers.
  • •Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
  • •Complete administrative work such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements and keeping a clean work area.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Sick TimePaid LeaveHoliday PayPaid Holidays

Key Requirements

  • •Strong communication and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license (including ability to lift up to 25 lbs and read/transcribe data).
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn