Capco

1 week ago

Consultant, Crisis Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and support technology crisis response for major incidents, cyber events, and service disruptions to strengthen client operational resilience. Coordinate crisis command-and-control activities, manage executive communications and escalation workflows, and develop and test technology crisis playbooks and incident response procedures. Partner across technology, cyber security, operations, risk, legal, communications, and business continuity teams, then drive post-incident reviews, corrective actions, and continuous improvements to recovery capabilities.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Lead or support technology crisis response during major incidents, cyber events, service disruptions, and other enterprise-impacting technology events.
•Coordinate crisis command-and-control activities, including stakeholder engagement, executive communications, escalation management, decision tracking, and situation reporting.
•Develop, maintain, and regularly test technology crisis management playbooks, incident response procedures, communication templates, and escalation pathways.
•Partner with technology, cyber security, operations, risk, legal, communications, business continuity, and senior leadership teams during crisis events and recovery.
•Conduct post-incident reviews, capture lessons learned, oversee corrective actions, and strengthen technology resilience, operational readiness, and recovery capabilities.

Pay and Benefits

Salary: CAD 118,000 - 152,000 annually

Perks:Health InsuranceLife InsuranceDisability InsuranceRetirement SavingsParental LeaveEmployee AssistanceWellness Stipend

Key Requirements

•Experience leading or supporting technology crisis management, major incident management, operational resilience, or technology service recovery within complex organizations.
•Strong understanding of technology operations, cyber security, disaster recovery, business continuity, and incident management frameworks.
•Excellent stakeholder management and communication skills, including concise executive-level updates during high-pressure situations.
•Proven ability to coordinate cross-functional teams, manage competing priorities, and facilitate decision-making during critical incidents.
•Strong analytical skills with a continuous improvement mindset, including driving lessons learned into operational practice.

Experience:Operational resilienceDisaster recoveryBusiness continuityIncident managementFinancial services

Skills:Stakeholder managementCommunicationCross-functional coordinationDecision-makingAnalytical thinking

Tech Stack:ITILNISTISO 22301LinkedIn

Company Brief

Capco

Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn

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Capco

1 week ago

Consultant, Crisis Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Lead or support technology crisis response during major incidents, cyber events, service disruptions, and other enterprise-impacting technology events.
•Coordinate crisis command-and-control activities, including stakeholder engagement, executive communications, escalation management, decision tracking, and situation reporting.
•Develop, maintain, and regularly test technology crisis management playbooks, incident response procedures, communication templates, and escalation pathways.
•Partner with technology, cyber security, operations, risk, legal, communications, business continuity, and senior leadership teams during crisis events and recovery.
•Conduct post-incident reviews, capture lessons learned, oversee corrective actions, and strengthen technology resilience, operational readiness, and recovery capabilities.

Pay and Benefits

Salary: CAD 118,000 - 152,000 annually

Perks:Health InsuranceLife InsuranceDisability InsuranceRetirement SavingsParental LeaveEmployee AssistanceWellness Stipend

Key Requirements

•Experience leading or supporting technology crisis management, major incident management, operational resilience, or technology service recovery within complex organizations.
•Strong understanding of technology operations, cyber security, disaster recovery, business continuity, and incident management frameworks.
•Excellent stakeholder management and communication skills, including concise executive-level updates during high-pressure situations.
•Proven ability to coordinate cross-functional teams, manage competing priorities, and facilitate decision-making during critical incidents.
•Strong analytical skills with a continuous improvement mindset, including driving lessons learned into operational practice.

Experience:Operational resilienceDisaster recoveryBusiness continuityIncident managementFinancial services

Skills:Stakeholder managementCommunicationCross-functional coordinationDecision-makingAnalytical thinking

Tech Stack:ITILNISTISO 22301LinkedIn

Company Brief

Capco

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn