Customer Experience Specialist - French Bilingual

Quince
Canada
Workplace: RemoteFull timeCAD 26+ hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Empathy","Ownership","Adaptability","Relationship building","Clear communication"]

Own customer interactions end to end across chat, email, phone, and social channels, delivering empathetic, brand-aligned support. Troubleshoot issues with care, navigate customer service tools efficiently while keeping a human touch, and share recurring insights to improve the customer experience. Serve as a product expert for French-speaking customers and grow through training, specialization tracks, and leadership pathways in a fast-paced, remote-friendly environment.

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Quince
Quince
14 hours ago

Customer Experience Specialist - French Bilingual

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer interactions end to end across chat, email, phone, and social channels, delivering empathetic, brand-aligned support. Troubleshoot issues with care, navigate customer service tools efficiently while keeping a human touch, and share recurring insights to improve the customer experience. Serve as a product expert for French-speaking customers and grow through training, specialization tracks, and leadership pathways in a fast-paced, remote-friendly environment.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own each customer interaction from start to finish with clarity, care, and confidence.
  • •Resolve issues with empathy, turning challenges into positive experiences.
  • •Navigate customer service tools efficiently while maintaining a human touch.
  • •Share insights and recurring patterns to improve the customer experience.
  • •Become a product expert to guide customers authentically.

Pay and Benefits

Salary: CAD 26 hourly
Perks:Health InsuranceDentalVisionPrescription401kPaid TrainingLife InsuranceDisability

Key Requirements

  • •Bilingual in French and English (written and spoken).
  • •Minimum 2 years of customer service experience.
  • •High School diploma or GED.
  • •Proven ability to build relationships and resolve issues clearly and professionally in a remote environment.
  • •Reliable high-speed internet and a dedicated, quiet workspace (75+ Mbps download / 10+ Mbps upload).
Experience:2+ years
Education:High School
Skills:EmpathyOwnershipAdaptabilityRelationship buildingClear communication
Languages:EnglishFrench
Tech Stack:ChatEmailPhoneSocial channels

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn