Services Consultant - Scaled Professional Services (SEA/GCN)

Stripe
Singapore
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Judgment","Relationship building","Cross-functional collaboration","Customer focus"]

Own customer-facing pre-sales and professional services scoping for SMB and Commercial segments across SEA and GCN. Engage users to understand needs, recommend free or paid service offerings, and collaborate with Account Executives for smooth handoffs. Scope projects for alignment with delivery capabilities, drive services attach and revenue, negotiate SOWs, and use customer success metrics to demonstrate ROI and improve service offerings.

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FursaFursa
Stripe
Stripe
1 month ago

Services Consultant - Scaled Professional Services (SEA/GCN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer-facing pre-sales and professional services scoping for SMB and Commercial segments across SEA and GCN. Engage users to understand needs, recommend free or paid service offerings, and collaborate with Account Executives for smooth handoffs. Scope projects for alignment with delivery capabilities, drive services attach and revenue, negotiate SOWs, and use customer success metrics to demonstrate ROI and improve service offerings.
Location: Singapore
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Evaluate user needs and recommend free or paid service offerings to ensure customer success.
  • •Drive Professional Services attach for SMB and Commercial users in SEA and the GCN market with implementation and integration support.
  • •Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings.
  • •Scope projects accurately to align customer needs with delivery capabilities.
  • •Generate Professional Services revenue by selling packaged offerings, negotiating SOWs, and monitoring ROI metrics.

Key Requirements

  • •2+ years of customer-facing experience at a technology or payments company with a track record of top performance.
  • •Experience in pre-sales and sales, including contract and Statement of Work (SOW) development.
  • •Ability to understand technical requirements and match them to appropriate service offerings.
  • •Experience qualifying opportunities and identifying upsell potential.
  • •Cross-functional experience working with sales, product, and delivery teams.
Experience:2+ yearsPaymentsFintechTechnologyE-commerce
Skills:CommunicationJudgmentRelationship buildingCross-functional collaborationCustomer focus
Languages:EnglishMandarin Chinese
Tech Stack:API-based integrationsSOWStatements of workContracting

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor