Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

As a Customer Specialist in Training, you’ll guide customers through the used-car buying, selling, and service process. You’ll support sales and appraisals, conduct vehicle condition assessments, manage inventory check-in and daily scanning, and handle paperwork and payment administration. You’ll also coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements in a fast-paced, customer-first environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
13 hours ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

As a Customer Specialist in Training, you’ll guide customers through the used-car buying, selling, and service process. You’ll support sales and appraisals, conduct vehicle condition assessments, manage inventory check-in and daily scanning, and handle paperwork and payment administration. You’ll also coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements in a fast-paced, customer-first environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document details for appraisals.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate customer billing.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn