MII Training Program Support Specialist

General Dynamics
United States
Workplace: RemoteFull timeUSD 76,500 - 103,500 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Detail-oriented","Technical knowledge","Troubleshooting","Written communication"]

Support Medicaid Integrity Institute (MII) training attendees by managing help desk inquiries before, during, and after events. Serve as the primary contact for MII Portal access and attendee email questions, troubleshooting access issues and driving resolutions through to completion. Collaborate with the MII team to prioritize time-sensitive requests, monitor and interpret inquiry trends for improvements, and use Jira (or similar) ticketing to track incidents and ensure high-quality, written, patient, solutions-focused support.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

MII Training Program Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support Medicaid Integrity Institute (MII) training attendees by managing help desk inquiries before, during, and after events. Serve as the primary contact for MII Portal access and attendee email questions, troubleshooting access issues and driving resolutions through to completion. Collaborate with the MII team to prioritize time-sensitive requests, monitor and interpret inquiry trends for improvements, and use Jira (or similar) ticketing to track incidents and ensure high-quality, written, patient, solutions-focused support.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support training attendees by managing multiple inquiries, prioritizing time-sensitive requests, and following issues through to resolution.
  • •Provide responsive help desk support before, during, and after training events with primary responsibility for MII Portal access and attendee email inquiries.
  • •Serve as the primary point of contact for inquiries submitted through the MII training help desk.
  • •Use customer service and written communication to deliver professional, solutions-oriented support.
  • •Track and interpret help desk inquiry trends to identify process improvement opportunities.
Travel: Low travel

Pay and Benefits

Salary: USD 76,500 - 103,500 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelors degree in a related discipline or an equivalent combination of education and experience.
  • •Minimum 5 years of experience in customer support, training support, help desk operations, or related roles.
  • •Experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems, including troubleshooting user access issues in real time.
  • •Ability to track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities.
  • •Proficiency using Jira (or similar ticketing systems) to manage, track, and resolve help desk requests and incidents.
Experience:5+ yearsHealthcareGovernment
Education:Bachelor's
Skills:Customer serviceDetail-orientedTechnical knowledgeTroubleshootingWritten communication
Tech Stack:JiraLearning management systems (LMS)Web-based portals

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn