Cyberhaven

4 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Technical Account Manager for Cyberhaven’s DLP and Insider Threat platform. You’ll own and resolve complex technical issues for SaaS security customers, escalate to engineering when needed, and guide customers and stakeholders to align objectives with delivery while contributing to product and knowledge base improvements.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Analyze, troubleshoot and resolve complex technical issues reported by our customer base.
•Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.
•Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.
•Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
•Coordinate feedback to product management, development and operations teams.

Key Requirements

•2+ years of EDR/DLP endpoint experience
•Expertise with DLP, Insider Threat and CASB solutions
•Hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
•2+ years of experience in a Technical Account Management, Technical Support, or a similar customer-facing technical role
•Excellent verbal and written communication skills (English)

Experience:2+ yearsCybersecuritySaaSEndpoint security

Skills:CommunicationProblem-solvingCustomer focusOrganizationDocumentation

Languages:English

Tech Stack:WindowsMacOSLinuxSCCMGPOIntuneRegistry configurationPowerShellMDMApp managementGoogle Kubernetes EngineSIEMSOARUEBAKubernetesLogsGKE

Company Brief

Cyberhaven

Cyberhaven provides AI-powered data security (Data Detection & Response) that traces data lineage to detect, prevent, and investigate data loss, insider risk, and AI-related data exposures across cloud, endpoints, and SaaS applications.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Palo Alto, United States

Founded: 2016

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Cyberhaven

4 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Analyze, troubleshoot and resolve complex technical issues reported by our customer base.
•Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.
•Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.
•Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
•Coordinate feedback to product management, development and operations teams.

Key Requirements

•2+ years of EDR/DLP endpoint experience
•Expertise with DLP, Insider Threat and CASB solutions
•Hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies
•2+ years of experience in a Technical Account Management, Technical Support, or a similar customer-facing technical role
•Excellent verbal and written communication skills (English)

Experience:2+ yearsCybersecuritySaaSEndpoint security

Skills:CommunicationProblem-solvingCustomer focusOrganizationDocumentation

Languages:English

Tech Stack:WindowsMacOSLinuxSCCMGPOIntuneRegistry configurationPowerShellMDMApp managementGoogle Kubernetes EngineSIEMSOARUEBAKubernetesLogsGKE

Company Brief

Cyberhaven

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Palo Alto, United States

Founded: 2016

Glassdoor: 3.7

Website LinkedIn Glassdoor