Strategic Customer Success Manager

Canva
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Data-driven storytelling","Commercial mindset","Consultative leadership","Relationship building","Executive communication"]

Own the full post-implementation journey for Canva Enterprise customers across North America, guiding onboarding, early adoption, and long-term value through to renewal and expansion. Lead strategic account relationships, proactively identify upsell and cross-sell opportunities, and defend accounts by diagnosing risk early. Partner with Sales, Implementation, Technical Account Management, Solutions Consultants, and ecosystem stakeholders to drive retention, engagement, and revenue growth.

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FursaFursa
Canva
Canva
1 day ago

Strategic Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own the full post-implementation journey for Canva Enterprise customers across North America, guiding onboarding, early adoption, and long-term value through to renewal and expansion. Lead strategic account relationships, proactively identify upsell and cross-sell opportunities, and defend accounts by diagnosing risk early. Partner with Sales, Implementation, Technical Account Management, Solutions Consultants, and ecosystem stakeholders to drive retention, engagement, and revenue growth.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the post-sale relationship for Canva’s strategic accounts, including onboarding, training, adoption, and advocacy.
  • •Identify upsell and cross-sell opportunities by understanding evolving customer needs.
  • •Own renewal execution and expansion strategy, driving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
  • •Diagnose customer risk early, develop mitigation plans, and mobilize internal resources to protect and grow accounts.
  • •Partner cross-functionally to advocate for customer needs, influence product roadmaps, and champion customer success practices and frameworks.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

  • •6+ years of Enterprise-level post-sale experience in B2B SaaS with experience exceeding renewal and expansion quotas.
  • •Owned a book of business and can speak specifically to retention and growth results.
  • •Use data and analytics to build narratives that influence customer decision-makers and internal stakeholders.
  • •Commercial mindset: identify growth levers, negotiate strategically, and take commercial accountability.
  • •Consultative, strategic approach with strong relationship-building skills across complex organizational structures.
Experience:6+ yearsB2B SaaSEnterpriseCustomer success
Skills:Data-driven storytellingCommercial mindsetConsultative leadershipRelationship buildingExecutive communication
Languages:English
Tech Stack:Analytics

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor