Late Stage Collections Specialist

KeyCorp
Ohio
Workplace: HybridFull timeUSD 18.75 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Negotiation","Interpersonal skills","Leadership","Attention to detail"]

Engage business clients primarily by phone to resolve account delinquencies and bring accounts current. Provide courteous, solutions-oriented guidance while handling high transaction volumes with accuracy and efficiency. Meet production goals and deadlines, independently manage challenging client conversations, and collaborate with the team (including assisting with training as needed). Participate in a structured onboarding period with training conducted on-site before a hybrid in-office schedule.

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FursaFursa
KeyCorp
KeyCorp
1 week ago

Late Stage Collections Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engage business clients primarily by phone to resolve account delinquencies and bring accounts current. Provide courteous, solutions-oriented guidance while handling high transaction volumes with accuracy and efficiency. Meet production goals and deadlines, independently manage challenging client conversations, and collaborate with the team (including assisting with training as needed). Participate in a structured onboarding period with training conducted on-site before a hybrid in-office schedule.
Location: Ohio
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Communicate with clients primarily by phone to resolve account delinquencies.
  • •Provide courteous, effective service and solutions that bring accounts current.
  • •Handle high transaction volumes accurately and efficiently.
  • •Meet established production goals and deadlines while managing time away from the phones as scheduled.
  • •Independently manage and diffuse challenging client situations and collaborate with the team (including assisting with training new staff).

Pay and Benefits

Salary: USD 18.75 - 25 hourly
Perks:Health InsuranceDental401k

Key Requirements

  • •High School Diploma or GED equivalent.
  • •Minimum 1 year of customer service experience.
  • •Strong negotiation and communication skills to explain the benefits of paying a debt.
  • •Excellent verbal and written communication with strong interpersonal and leadership abilities.
  • •Ability to work independently and as part of a team while handling pressure and meeting deadlines.
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationNegotiationInterpersonal skillsLeadershipAttention to detail

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn