Sony Interactive Entertainment

4 weeks ago

IT Support Specialist (Contract Role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Contract IT Support Specialist in Los Angeles providing desktop, laptop, and network support for internal clients. Combines helpdesk coverage with limited system administration, addressing issues across local and remote sites. Builds and documents SOPs, troubleshoots incidents, manages inventory, and participates in on-call rotations while growing technical skills and supporting gaming-related platforms.

Location: Los Angeles

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
•Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
•Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
•Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
•Perform first and second level support and troubleshooting for workstation and mobile systems.

Pay and Benefits

Salary: USD 45.48 - 68.22 hourly

Perks:Health InsuranceDentalVision

Key Requirements

•Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
•Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS.
•Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.).
•Must understand and communicate system concepts to end users and technical teams.
•Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.

Experience:Information technologyGaming

Skills:WindowsMicrosoft OfficeAdobeMayaZbrushVisual StudioSANNASISCSILinuxMac OSNetworking

Languages:English

Tech Stack:WindowsMicrosoft OfficeAdobeMayaZbrushVisual StudioSANNASISCSILinuxMac OSNetworking

Company Brief

Sony Interactive Entertainment

Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Mateo, United States

Founded: 1993

Website LinkedIn

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Sony Interactive Entertainment

4 weeks ago

IT Support Specialist (Contract Role)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provides helpdesk-level coverage and support for internal clients. Coordinates, diagnoses, and troubleshoots incoming employee requests for support according to established process.
•Solve technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Collaboration with remote sites expected and encouraged.
•Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
•Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
•Perform first and second level support and troubleshooting for workstation and mobile systems.

Pay and Benefits

Salary: USD 45.48 - 68.22 hourly

Perks:Health InsuranceDentalVision

Key Requirements

•Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
•Strong in client hardware and software; strong email/messaging troubleshooting experience; mid to advanced-level understanding of Windows OS.
•Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.).
•Must understand and communicate system concepts to end users and technical teams.
•Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.

Experience:Information technologyGaming

Skills:WindowsMicrosoft OfficeAdobeMayaZbrushVisual StudioSANNASISCSILinuxMac OSNetworking

Languages:English

Tech Stack:WindowsMicrosoft OfficeAdobeMayaZbrushVisual StudioSANNASISCSILinuxMac OSNetworking

Company Brief

Sony Interactive Entertainment

Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Mateo, United States

Founded: 1993

Website LinkedIn