Technical Support Engineer - Cloud (Remote, ROU)

Crowdstrke
Romania
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Relationship management","Independent work","Analytical thinking","Calm under pressure"]

Serve as a technical customer liaison, resolving customer issues via phone, email, chat, and remote access. Triage and research technical problems, develop recommendations and action plans, escalate cases when needed, and provide end-to-end ownership of troubleshooting to resolution. Use internal engineering expertise, knowledge bases, and tools to support integrations and deployments of the CrowdStrike service, while documenting bugs and creating reusable knowledge to improve future customer outcomes.

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Crowdstrke
Crowdstrke
1 day ago

Technical Support Engineer - Cloud (Remote, ROU)

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a technical customer liaison, resolving customer issues via phone, email, chat, and remote access. Triage and research technical problems, develop recommendations and action plans, escalate cases when needed, and provide end-to-end ownership of troubleshooting to resolution. Use internal engineering expertise, knowledge bases, and tools to support integrations and deployments of the CrowdStrike service, while documenting bugs and creating reusable knowledge to improve future customer outcomes.
Location: Romania
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as customer liaison with internal stakeholders to ensure customer feedback is documented and assessed.
  • •Resolve customer problems via telephone, email, chat, or remote access.
  • •Research and troubleshoot technical issues, follow up with recommendations and action plans, and escalate when customer satisfaction is at risk.
  • •Provide end-to-end ownership of issues: initial troubleshooting, root cause identification, and resolution.
  • •Create and maintain knowledge base content and systems, and document bugs with Engineering for product issues impacting customers.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Bachelor’s Degree or equivalent.
  • •2+ years of customer support, technical support, system administration, or related customer-facing role.
  • •Technical expertise on Windows, Mac, or Linux platforms.
  • •Demonstrable skills supporting and deploying cloud technologies (AWS, Azure, GCP) and associated certifications.
  • •Expertise managing and troubleshooting Kubernetes & containers.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationRelationship managementIndependent workAnalytical thinkingCalm under pressure
Certifications:AWS Certified DeveloperGoogle Cloud Certified - Professional Cloud Developer
Tech Stack:WindowsMacLinuxAWSAzureGCPKubernetesContainersWindows ServiceAPISplunkAVVPNFirewallProxyAI technologies

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn