MS Engineer (L1)

NTT
Shanghai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Troubleshooting","Incident triage","Active listening","Communication","Adaptability","Resilience","Documentation","Process improvement","Automation awareness"]

Provide first-line support for client Collaboration, Contact Centre, and Voice systems by monitoring private and public cloud infrastructure, triaging incidents, and restoring services through fast root-cause investigation. Execute approved maintenance activities such as patching and configuration changes, and support clients via telephonic/chat channels. Improve service delivery by updating/creating knowledge articles and identifying opportunities to reduce incidents through process optimization and automation, while ensuring clear shift handovers.

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FursaFursa
NTT
NTT
8 hours ago

MS Engineer (L1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide first-line support for client Collaboration, Contact Centre, and Voice systems by monitoring private and public cloud infrastructure, triaging incidents, and restoring services through fast root-cause investigation. Execute approved maintenance activities such as patching and configuration changes, and support clients via telephonic/chat channels. Improve service delivery by updating/creating knowledge articles and identifying opportunities to reduce incidents through process optimization and automation, while ensuring clear shift handovers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure for issues and proactively address them before escalation.
  • •Investigate incidents, identify root causes, and restore services efficiently.
  • •Provide telephonic or chat support to clients when needed.
  • •Execute approved maintenance activities including patching and configuration changes.
  • •Continuously improve service delivery by updating/creating knowledge articles and optimizing processes to reduce incidents.

Key Requirements

  • •Basic troubleshooting skills and knowledge of network, voice, collaboration, and contact centre services.
  • •Ability to triage client cases accurately by severity and impact, and document key information.
  • •Active listening skills to confirm understanding and gather relevant information.
  • •Strong communication skills and ability to work across different cultures and social groups.
  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
Education:Bachelor's in Information Technology or Computing
Skills:TroubleshootingIncident triageActive listeningCommunicationAdaptabilityResilienceDocumentationProcess improvementAutomation awareness
Certifications:Partner Certifications
Tech Stack:NetworkVoiceCollaborationContact centreCloudPrivate cloudPublic cloud

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn