Senior Manager, Customer Success (Healthcare)

Tonal
United States
Workplace: RemoteFull timeUSD 133,000 - 177,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Senior healthcare commercial leader responsible for Tonal’s B2B healthcare accounts, translating clinical workflows into commercial strategy, building scalable processes, and leading a cross-functional team to deliver clinical outcomes and ROI for healthcare partners.

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Tonal
Tonal
2 months ago

Senior Manager, Customer Success (Healthcare)

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Last checked: 7 hours agoStatus: Live

Job Summary

Senior healthcare commercial leader responsible for Tonal’s B2B healthcare accounts, translating clinical workflows into commercial strategy, building scalable processes, and leading a cross-functional team to deliver clinical outcomes and ROI for healthcare partners.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners.
  • •Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders.
  • •Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers.
  • •Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal.
  • •Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities.

Pay and Benefits

Salary: USD 133,000 - 177,000 annually

Key Requirements

  • •Licensed Physical Therapist or Doctor of Chiropractic with 5+ years in healthcare, outpatient environments.
  • •5+ years leading customer success, account management, commercial operations, or clinical implementation teams.
  • •Experience building systems and processes from the ground up (0→1 or early scale).
  • •Strong understanding of clinical workflows, rehabilitation, or performance environments.
  • •Demonstrated ability to carry a quota and manage renewals for a portfolio of healthcare accounts.
Experience:5+ yearsHealthcareDigital healthClinical
Skills:CommunicationLeadershipProblem-solving

Company Brief

Tonal
Designs and sells a connected home strength-training system combining digital weight hardware, personalized coaching, and AI-driven workouts. Tonal offers subscription-based fitness programming, performance tracking, and guided resistance training for at-home users.
Industry: Fitness
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn