Tonal

4 weeks ago

Senior Manager, Customer Success (Healthcare)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior healthcare commercial leader responsible for Tonal’s B2B healthcare accounts, translating clinical workflows into commercial strategy, building scalable processes, and leading a cross-functional team to deliver clinical outcomes and ROI for healthcare partners.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners.
•Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders.
•Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers.
•Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal.
•Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities.

Pay and Benefits

Salary: USD 133,000 - 177,000 annually

Key Requirements

•Licensed Physical Therapist or Doctor of Chiropractic with 5+ years in healthcare, outpatient environments.
•5+ years leading customer success, account management, commercial operations, or clinical implementation teams.
•Experience building systems and processes from the ground up (0→1 or early scale).
•Strong understanding of clinical workflows, rehabilitation, or performance environments.
•Demonstrated ability to carry a quota and manage renewals for a portfolio of healthcare accounts.

Experience:5+ yearsHealthcareDigital healthClinical

Skills:CommunicationLeadershipProblem-solving

Company Brief

Tonal

Designs and sells a connected home strength-training system combining digital weight hardware, personalized coaching, and AI-driven workouts. Tonal offers subscription-based fitness programming, performance tracking, and guided resistance training for at-home users.

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Tonal

4 weeks ago

Senior Manager, Customer Success (Healthcare)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners.
•Serve as the clinical voice in the room with our highest-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders.
•Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers.
•Architect the "Healthcare Commercial Playbook," defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal.
•Develop resources and materials (online, written, video, audio) to educate and inspire healthcare professionals to utilise Tonal to the full extent of its capabilities.

Pay and Benefits

Salary: USD 133,000 - 177,000 annually

Key Requirements

•Licensed Physical Therapist or Doctor of Chiropractic with 5+ years in healthcare, outpatient environments.
•5+ years leading customer success, account management, commercial operations, or clinical implementation teams.
•Experience building systems and processes from the ground up (0→1 or early scale).
•Strong understanding of clinical workflows, rehabilitation, or performance environments.
•Demonstrated ability to carry a quota and manage renewals for a portfolio of healthcare accounts.

Experience:5+ yearsHealthcareDigital healthClinical

Skills:CommunicationLeadershipProblem-solving

Company Brief

Tonal

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn