Service Coordinator

Ingersoll Rand
Adelaide
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Organizational skills","Time management","Communication","Interpersonal skills","Collaboration","Analytical thinking","Problem-solving","Attention to detail","Ability to work under pressure","Customer focus","Relationship building","Adaptability","Drive for results"]

Coordinate and schedule service technicians to deliver routine maintenance, installations, and emergency repairs for customers. Assess customer service needs, recommend service plans, and ensure service work orders have accurate and timely costs. Maintain customer interaction and service delivery databases, generate invoices after service, and report on service utilisation and customer outcomes. Partner across internal teams (e.g., sales and parts) to support seamless service delivery while handling urgent schedule changes.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
2 years ago

Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate and schedule service technicians to deliver routine maintenance, installations, and emergency repairs for customers. Assess customer service needs, recommend service plans, and ensure service work orders have accurate and timely costs. Maintain customer interaction and service delivery databases, generate invoices after service, and report on service utilisation and customer outcomes. Partner across internal teams (e.g., sales and parts) to support seamless service delivery while handling urgent schedule changes.
Location: Adelaide
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs.
  • •Optimise scheduling to ensure efficient use of technicians, resources, and time.
  • •Assess customer service needs and recommend appropriate service plans tailored to their requirements.
  • •Ensure costs are applied to service work orders in a timely manner and generate invoices post-service in line with company guidelines.
  • •Maintain and update relevant databases, records, and reports on service utilisation and customer outcomes; support continuous improvement of service coordination processes.

Key Requirements

  • •Excellent organisational and time management skills.
  • •Strong communication and interpersonal skills with the ability to work collaboratively within a team and with external parties.
  • •Analytical thinking, problem-solving skills, and attention to detail.
  • •Ability to handle high-pressure situations and urgent requests with composure.
  • •Proficiency in scheduling software and the MS Office Suite.
Skills:Organizational skillsTime managementCommunicationInterpersonal skillsCollaborationAnalytical thinkingProblem-solvingAttention to detailAbility to work under pressureCustomer focusRelationship buildingAdaptabilityDrive for results
Licenses:C class driver’s license
Tech Stack:Scheduling softwareMS Office Suite

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn