Customer Service Representative - (FT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide customer service to test takers, end-user clients, and partner organizations by email, telephone, and online chat. Process registrations, transfers, and cancellations in a timely manner while promoting Paragon tests and instructional materials. Help refine delivery procedures, provide input to registration and reporting database updates, and track customer requests to improve service. Work rotating weekend shifts on a schedule between 8:30am–5:00pm EST.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests, including registrations, transfers, and cancellations, in a timely manner.
•Promote the consumption and delivery of Paragon tests and instructional materials to prospective test-takers, clients, and stakeholders.
•Refine procedures for effective delivery and implementation of tests and instructional materials.
•Provide input to updates of registration and reporting databases and track requests to improve customer service.

Pay and Benefits

Salary: CAD 38,000 annually

Key Requirements

•At least one year of work experience in customer service.
•Sensitivity to inquiries from test takers for whom English is not their first language.
•Knowledge of business and office procedures and their applications.
•Experience using computer business applications, including Windows Office (Excel, Word, Access) and email.
•Ability to work effectively in a team, exercise tact and discretion/confidentiality, and meet deadlines under pressure.

Experience:Customer service

Skills:CommunicationInterpersonal skillsProblem solvingOrganizational skillsCustomer serviceAttention to detail

Tech Stack:Windows OfficeExcelWordAccessEmailOnline chat

Company Brief

Prometric

Website

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Prometric

2 years ago

Customer Service Representative - (FT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide comprehensive customer service to test takers via email, telephone, and online chat.
•Process customer requests, including registrations, transfers, and cancellations, in a timely manner.
•Promote the consumption and delivery of Paragon tests and instructional materials to prospective test-takers, clients, and stakeholders.
•Refine procedures for effective delivery and implementation of tests and instructional materials.
•Provide input to updates of registration and reporting databases and track requests to improve customer service.

Pay and Benefits

Salary: CAD 38,000 annually

Key Requirements

•At least one year of work experience in customer service.
•Sensitivity to inquiries from test takers for whom English is not their first language.
•Knowledge of business and office procedures and their applications.
•Experience using computer business applications, including Windows Office (Excel, Word, Access) and email.
•Ability to work effectively in a team, exercise tact and discretion/confidentiality, and meet deadlines under pressure.

Experience:Customer service

Skills:CommunicationInterpersonal skillsProblem solvingOrganizational skillsCustomer serviceAttention to detail

Tech Stack:Windows OfficeExcelWordAccessEmailOnline chat

Company Brief

Prometric

Website