Team Leader - Shipping |Juazeiro do Norte

MercadoLibre
Brazil
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Stakeholder management","Conflict management","Organizational skills","Continuous improvement mindset","Data-driven decision making"]

Lead daily logistics operations for Mercado Envios in the Service Center, partnering with a 3PL team across receiving, processing, and dispatch. Ensure performance against operational quality, service-level agreement, productivity, and cost targets, maintaining daily reporting and operational history. Organize staffing and support shift team leaders, build productivity plans and schedules, manage stakeholders and conflict, and reinforce a strong safety culture while driving continuous improvement through risk/opportunity analysis.

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MercadoLibre
MercadoLibre
2 days ago

Team Leader - Shipping |Juazeiro do Norte

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily logistics operations for Mercado Envios in the Service Center, partnering with a 3PL team across receiving, processing, and dispatch. Ensure performance against operational quality, service-level agreement, productivity, and cost targets, maintaining daily reporting and operational history. Organize staffing and support shift team leaders, build productivity plans and schedules, manage stakeholders and conflict, and reinforce a strong safety culture while driving continuous improvement through risk/opportunity analysis.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead daily execution with the 3PL team for receiving, processing, and dispatch of the Service Center operations.
  • •Ensure the operation meets established operational quality indicators, service-level agreements, productivity, and cost targets.
  • •Create and update reports on daily operational progress and historical performance.
  • •Coordinate the workforce, support shift team leaders, and keep operational flow and deadlines.
  • •Manage relationships with the team and stakeholders, influence outcomes, handle conflicts, and ensure the operation’s safety culture.

Key Requirements

  • •Complete higher education in Administration, Logistics, Quality, Engineering, or related fields.
  • •Experience in operational routines, data analysis, and managing KPIs using Excel and Power BI.
  • •Knowledge of management, quality, processes, and continuous improvement methodologies (Lean, Agile, Six Sigma, and quality tools).
  • •Experience integrating and coordinating with a 3PL/operational teams across receiving, processing, and expedition/dispatch.
  • •Availability to work 6x1 shifts, in person in Juazeiro do Norte, including flexible shift schedules.
Education:Bachelor's in Administration, Logistics, Quality, Engineering (or related)
Skills:Stakeholder managementConflict managementOrganizational skillsContinuous improvement mindsetData-driven decision making
Tech Stack:ExcelPower BIGeminiClaudeLeanAgileSix Sigma

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn