Specialist, Customer Experience, Clients (APAC/EMEA/NAMER)

Support customers end-to-end by owning complex issue resolution and providing an outstanding experience across email, chat, and video conferencing. Serve as a product expert for SaaS/payroll/HRIS topics, de-escalate and manage escalations, and help customers succeed. Monitor satisfaction to improve retention and identify upsell opportunities, while partnering with Product and Engineering to drive continuous customer-experience improvements and maintain clear process and customer-facing documentation.