Program Director, Fraud Operations, Investigations & Intelligence

Pathward
United States
Workplace: RemoteFull timeUSD 72,000 - 120,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["People leadership","Strategic leadership","Operational leadership","Communication","Judgment"]

Lead end-to-end fraud operations across Level 1 alert operations, Level 2 investigations, and fraud intelligence, building a single operating model for the fraud lifecycle. Establish and run management rhythms for queue health, escalation routines, SLAs, and operational risk response. Set investigative standards, own fraud intelligence and SAR/CTR referral processes, and drive KPI/KRI reporting and continuous improvement. Manage and develop managers and talent while partnering with governance, risk, QA, and analytics teams.

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Pathward
Pathward
3 days ago

Program Director, Fraud Operations, Investigations & Intelligence

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Job Summary

Lead end-to-end fraud operations across Level 1 alert operations, Level 2 investigations, and fraud intelligence, building a single operating model for the fraud lifecycle. Establish and run management rhythms for queue health, escalation routines, SLAs, and operational risk response. Set investigative standards, own fraud intelligence and SAR/CTR referral processes, and drive KPI/KRI reporting and continuous improvement. Manage and develop managers and talent while partnering with governance, risk, QA, and analytics teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Provide end-to-end operational leadership for the fraud lifecycle by integrating Level 1 alert operations, Level 2 investigations, and fraud intelligence into a single operating model.
  • •Own operational management rhythms (alert volumes, queue health, work allocation, productivity routines, SLA performance, escalation management, and operational risk response) and resolve day-to-day prioritization and queue conflicts.
  • •Set and enforce Level 2 investigative standards, complex case review expectations, documentation and evidence discipline, escalation packages, and management approvals.
  • •Own fraud intelligence (typology development, emerging threat monitoring, root-cause analysis, pattern identification, and feedback loops into detection strategy, rules, and thresholds), including timely SAR/CTR referrals.
  • •Manage, mentor, and develop managers and analyst talent; establish KPI/KRI reporting; and partner with Governance, Risk & QA and Strategy, Analytics & Product Controls to improve procedures, detection, and controls.

Pay and Benefits

Salary: USD 72,000 - 120,000 annually
Perks:Health Insurance401kLife InsuranceDisability BenefitsPaid Leave

Key Requirements

  • •Bachelor’s degree in a related field, or equivalent combination of education and experience.
  • •10+ years of related fraud, investigations, or financial-crimes experience, including several years leading teams and managing through subordinate managers or supervisors.
  • •Experience owning fraud operations, Level 2 investigations, and/or fraud intelligence in a bank, processor, or comparably regulated environment, including exposure to regulatory examinations and audit engagements.
  • •Deep knowledge of fraud typologies, investigative standards, card and ACH ecosystems, alerting and case management platforms (e.g., Actimize), and SAR/CTR referral requirements.
  • •Strong people leadership and judgment under pressure, with excellent executive-, audit-, and regulator-ready communication and documentation.
Experience:10+ years
Education:Bachelor's
Skills:People leadershipStrategic leadershipOperational leadershipCommunicationJudgment
Certifications:Certified Fraud Examiner (CFE)Certified Anti-Money Laundering Specialist (CAMS)
Languages:En
Tech Stack:Actimize

Company Brief

Pathward
Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.
Industry: Fintech Infrastructure
Growth: Established Company
WebsiteLinkedIn