IT Support Engineer

Eaton
Turkey
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Adaptability","Troubleshooting","Communication","Compliance","Stakeholder collaboration"]

Provide end-user IT support and device lifecycle management with minimal supervision. Deploy and support hardware and client operating systems, along with productivity software. Follow ITSM processes (asset, change, incident, request, and problem management) to meet service level agreements. Maintain disaster recovery plan refreshes, support site-based IT systems, troubleshoot complex issues, and participate in audits, cybersecurity standards, and IT infrastructure initiatives.

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Eaton
Eaton
2 months ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: first listed 2 days ago

Job Summary

Provide end-user IT support and device lifecycle management with minimal supervision. Deploy and support hardware and client operating systems, along with productivity software. Follow ITSM processes (asset, change, incident, request, and problem management) to meet service level agreements. Maintain disaster recovery plan refreshes, support site-based IT systems, troubleshoot complex issues, and participate in audits, cybersecurity standards, and IT infrastructure initiatives.
Location: Turkey
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Deploy, configure, and support hardware (PC, laptop, mobile, printing) and end-user client operating systems and productivity software.
  • •Execute ITSM processes including asset management, change management, incident management, request management, problem management, and project management to meet service level agreements.
  • •Refresh and support disaster recovery plan activities, including annual refreshes and stakeholder walkthroughs when required.
  • •Troubleshoot and help resolve larger IT issues; participate in root cause analysis and problem management.
  • •Support internal audits related to IT processes, procedures, software, and systems, and help drive IT standards and compliance between IT and users.

Key Requirements

  • •Associate degree or Bachelor degree.
  • •Fluent in Turkish and English.
  • •Minimum 2 years of IT experience.
  • •Hands-on experience with MS Windows operating systems and MS Office suites, plus support for PCs, laptops, mobile devices, and peripherals.
  • •Understanding of cybersecurity principles and IT service management (ITIL), including asset, incident, request, problem, and change management.
Experience:2+ yearsIT supportEnd-user supportIT service management
Education:Bachelor's
Skills:AdaptabilityTroubleshootingCommunicationComplianceStakeholder collaboration
Languages:TurkishEnglish
Tech Stack:MS WindowsMS Office SuitesHardwarePCsLaptopsMobile devicesPrintersNetworkServersStorageIT Service ManagementITILActive Directory

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn