IT Level II Technician

First Bancorp
Wilmington
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Communication","Organizational skills","Time management","Customer service","Teamwork"]

Provide end-user help desk support for hardware, software, and network issues, owning and resolving tickets escalated from Level 1. Tackle complex problems with systems and applications knowledge, coordinate updates with users, and ensure tickets are closed. Support networking (switch and connectivity), cabling (Cat5/Cat6), printers and phone adds/moves/changes, Active Directory user account work, OS/application installs and maintenance, and maintain accurate inventory and documentation. Complete compliance courses and follow corporate and regulatory policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
First Bancorp
First Bancorp
1 day ago

IT Level II Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide end-user help desk support for hardware, software, and network issues, owning and resolving tickets escalated from Level 1. Tackle complex problems with systems and applications knowledge, coordinate updates with users, and ensure tickets are closed. Support networking (switch and connectivity), cabling (Cat5/Cat6), printers and phone adds/moves/changes, Active Directory user account work, OS/application installs and maintenance, and maintain accurate inventory and documentation. Complete compliance courses and follow corporate and regulatory policies.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide end-user support by troubleshooting and resolving help desk tickets for hardware and software.
  • •Resolve complex issues escalated from Level 1 and communicate ticket status to end users until closure.
  • •Troubleshoot network switch and connectivity issues and terminate Cat5/Cat6 cabling.
  • •Perform adds/moves/changes for printers and phones (hunt groups) in the print server/portal.
  • •Install and maintain operating system software/applications/images, manage inventory/asset lists, and document break/fix issues while completing compliance courses.
Travel: Low travel

Key Requirements

  • •Associates Degree in Computer Science or related field.
  • •Minimum of two years experience working with desktops in a business environment.
  • •Ability to troubleshoot and resolve hardware/software issues and handle escalated Level 1 tickets.
  • •Intermediate skill in personal computer operation and experience working with applications and systems.
  • •Must be able to work with user accounts in Active Directory.
Experience:2+ years
Education:Associate's in Computer Science
Skills:CommunicationOrganizational skillsTime managementCustomer serviceTeamwork
Licenses:Driver's license
Tech Stack:Help DeskActive DirectoryCat5Cat6Network switchPrintersPrint serverPhonesPortalMainframeOS images

Company Brief

First Bancorp
Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.
Industry: Banking
Growth: Established Company
Funding: Bootstrapped
Website