Emergent

1 day ago

Lead forward deployed engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead and empower a team of support professionals, handling both technical and non-technical customer tickets. Build scalable support processes using automation and scripting to reduce manual work, improve SLAs, and raise customer satisfaction through data-driven insights. Partner with engineering and product teams to fix recurring issues and strengthen stability. Mentor and upskill the team while owning support strategy across tooling, metrics, workflows, and the knowledge base.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and empower a high-performing support team handling technical and non-technical tickets.
•Build scalable support processes and automate repetitive workflows through scripting.
•Monitor and improve SLAs, response times, and customer satisfaction using data-driven improvements.
•Collaborate with engineering and product to identify recurring issues, implement preventive fixes, and improve stability.
•Own support strategy across tooling, metrics, workflows, and knowledge base development; mentor the team through coaching and hands-on problem-solving.

Pay and Benefits

Perks:Meal AllowanceHealth InsurancePaid Leave

Key Requirements

•8+ years of experience, including 3+ years leading a team or managing people.
•Strong understanding of backend and frontend technologies, including Python, SQL, React.js, and MongoDB.
•Proven experience in SaaS or AI-driven products, with a passion for solving user-facing challenges.
•Ability to analyze data, identify patterns, and implement scalable long-term solutions.
•Exceptional problem-solving, debugging, and process-design skills.

Experience:8+ yearsSaaSAI-driven products

Skills:LeadershipMentoringProblem-solvingDebuggingProcess design

Languages:English

Tech Stack:PythonSQLReact.jsMongoDBScriptingAutomationAnalytics

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website

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Emergent

1 day ago

Lead forward deployed engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and empower a high-performing support team handling technical and non-technical tickets.
•Build scalable support processes and automate repetitive workflows through scripting.
•Monitor and improve SLAs, response times, and customer satisfaction using data-driven improvements.
•Collaborate with engineering and product to identify recurring issues, implement preventive fixes, and improve stability.
•Own support strategy across tooling, metrics, workflows, and knowledge base development; mentor the team through coaching and hands-on problem-solving.

Pay and Benefits

Perks:Meal AllowanceHealth InsurancePaid Leave

Key Requirements

•8+ years of experience, including 3+ years leading a team or managing people.
•Strong understanding of backend and frontend technologies, including Python, SQL, React.js, and MongoDB.
•Proven experience in SaaS or AI-driven products, with a passion for solving user-facing challenges.
•Ability to analyze data, identify patterns, and implement scalable long-term solutions.
•Exceptional problem-solving, debugging, and process-design skills.

Experience:8+ yearsSaaSAI-driven products

Skills:LeadershipMentoringProblem-solvingDebuggingProcess design

Languages:English

Tech Stack:PythonSQLReact.jsMongoDBScriptingAutomationAnalytics

Company Brief

Emergent

Provides a platform for orchestrating autonomous AI agents and workflows, enabling teams to build, deploy, monitor, and scale agent-driven applications and automations across business processes.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website