Bilingual French Client Support -Collection Representative

Fiserv
Mississauga
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Multitasking","Compliance"]

Handle consumer debt collections in a call center environment by placing inbound and outbound calls, assigning accounts, and tracking performance against departmental targets. Use skip-tracing tools to find up-to-date customer information, arrange payment plans, and document all conversations in the collections system/database. Work across multiple internal systems while maintaining compliance with applicable regulations and internal performance standards.

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FursaFursa
Fiserv
Fiserv
5 days ago

Bilingual French Client Support -Collection Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Handle consumer debt collections in a call center environment by placing inbound and outbound calls, assigning accounts, and tracking performance against departmental targets. Use skip-tracing tools to find up-to-date customer information, arrange payment plans, and document all conversations in the collections system/database. Work across multiple internal systems while maintaining compliance with applicable regulations and internal performance standards.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Collect unpaid consumer debt via inbound and outbound dialing in a call center environment.
  • •Assign consumer debt inventory and be accountable for collections performance against departmental targets.
  • •Collect accounts in compliance with applicable regulations and internal performance standards to meet preset goals.
  • •Use skip-tracing tools to obtain up-to-date customer information.
  • •Provide daily account coverage until payment arrangements are made and document all discussions in the collections system/database.

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability InsuranceTuition AssistancePaid LeaveEquityRetirement

Key Requirements

  • •High school graduate or GED.
  • •Minimum 1 year collections and/or customer service experience.
  • •Experience working in a call center.
  • •Collections/Customer Service call center experience.
  • •French and English bilingual.
Experience:1+ years
Education:High School
Skills:MultitaskingCompliance
Languages:FrenchEnglish

Eligibility

Nationality:Canadian
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn