Team Manager (Darwin, NT, AU, 820)

Allianz
Australia
Full timeFunction: Administration & Executive AssistanceSkills: ["Team leadership","Coaching","Customer relationship management","Problem solving","Innovation"]

Lead a dedicated Personal Injury claims team within the Motor Accidents Compensation Scheme, ensuring claim-related performance and service measures are achieved. Drive superior customer service while meeting compliance, risk, and legal obligations. Coach and develop team members, analyze performance drivers to improve outcomes, and act as an escalation point for complex claims and complaints. Implement change initiatives that build capability and strengthen negotiation and customer care.

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FursaFursa
Allianz
Allianz
1 week ago

Team Manager (Darwin, NT, AU, 820)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a dedicated Personal Injury claims team within the Motor Accidents Compensation Scheme, ensuring claim-related performance and service measures are achieved. Drive superior customer service while meeting compliance, risk, and legal obligations. Coach and develop team members, analyze performance drivers to improve outcomes, and act as an escalation point for complex claims and complaints. Implement change initiatives that build capability and strengthen negotiation and customer care.
Location: Australia
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team to deliver key business objectives and critical outcomes for the Motor Accidents Compensation Scheme.
  • •Ensure superior customer service while applying technical expertise to meet compliance, risk, and legal/regulatory obligations.
  • •Monitor performance drivers, identify improvement opportunities, and continuously improve team performance.
  • •Coach, mentor, and develop the team; ensure equitable allocation of tasks, accountabilities, and development opportunities.
  • •Act as an escalation point for complex queries or complaints and participate in nationally approved improvement initiatives.

Pay and Benefits

Perks:Hybrid WorkLearning BudgetEquity

Key Requirements

  • •Extensive CTP or personal injury management expertise in a personal injury environment.
  • •Proven track record leading teams to drive high performance and meet business outcomes.
  • •Experience coaching and developing team members to improve negotiation, customer service, and technical skills.
  • •Demonstrated ability to interpret and apply relevant legislation.
  • •Experience resolving customer escalations and improving operational effectiveness through innovative thinking.
Skills:Team leadershipCoachingCustomer relationship managementProblem solvingInnovation

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn