Service Advisor - Nissan Chattanooga East

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 75,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Communication","Multitasking","Organizational skills","Time management"]

Serve as the front-line liaison between customers and automotive technicians by greeting customers, documenting concerns, and ensuring vehicles are properly diagnosed, serviced, and repaired on time. Explain recommended repairs and estimated costs, schedule appointments, manage service bay availability, and provide clear updates on vehicle status and repair timelines. Maintain accurate service records, handle invoicing and billing questions, resolve customer issues, and stay current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
1 day ago

Service Advisor - Nissan Chattanooga East

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as the front-line liaison between customers and automotive technicians by greeting customers, documenting concerns, and ensuring vehicles are properly diagnosed, serviced, and repaired on time. Explain recommended repairs and estimated costs, schedule appointments, manage service bay availability, and provide clear updates on vehicle status and repair timelines. Maintain accurate service records, handle invoicing and billing questions, resolve customer issues, and stay current on automotive technologies and maintenance recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues
  • •Recommend services and repairs by explaining details and estimated costs, then obtain customer approval
  • •Schedule appointments, manage service bay availability, and coordinate with technicians for timely completion
  • •Provide ongoing updates to customers on vehicle status, repair timelines, and any delays
  • •Maintain service records, prepare and explain invoices, handle payments and billing inquiries, and resolve customer complaints

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive setting
  • •Experience with CDK
  • •Strong communication and customer service skills
  • •Ability to multitask in a fast-paced environment and manage priorities
  • •Valid driver’s license and a clean driving record, with ability to pass pre-employment testing
Experience:1+ yearsAutomotiveAutomotive dealerships
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsTime management
Licenses:Driver’s license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn