Allianz

3 months ago

Técnico/a Marketing- Experiência de Cliente e Produto (m/f/d) (Lisboa, 11, PT, 1069-014)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

The role focuses on supporting the transformation of Allianz Portugal’s product offerings, ensuring customer experience alignment, governance of client communications and outputs, and collaboration on cross-functional projects. You’ll manage product documentation, monitor client journeys, leverage AI tools, and analyze market trends to improve processes and drive customer value in the insurance domain.

Location: Portugal

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Follow and support projects transforming Allianz’s product offering, ensuring good customer experience and alignment with client needs and the definition of issuance flows and related documentation.
•Oversee ongoing product management, documenting and communicating with clients and ensuring performance of issuance flows and insurance usage experience.
•Ensure governance of client communications and outputs provided to clients: define communication guidelines, manage outputs across clients, create/modify client outputs and manage design agency outputs.
•Embed continuous process-improvement ethics with monitoring to identify pain points and propose ongoing process improvements along the customer journey.
•Participate in transversal company projects that connect with clients, ensuring alignment with the defined client journey.
•Monitor market: analyze insurance market innovation, track new product/service trends, and analyze client offers.

Key Requirements

•Bachelor's degree in Marketing, Management or Economics with a Master’s in Marketing (preferential)
•2-3 years of professional experience in client marketing, customer journey & experience management, customer satisfaction or similar (preferential)
•Ability to combine analytical/Data-driven and operational/project work
•Experience in transversal projects (preferential)
•Knowledge of AI tools, notably CHAT GPT

Experience:2-3 yearsInsuranceMarketing

Education:Bachelor's in Marketing

Skills:CommunicationAnalytical thinkingPlanningTeamworkProblem-solving

Languages:PortugueseEnglishSpanish

Tech Stack:ChatGPTMS OfficeExcel

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 months ago

Técnico/a Marketing- Experiência de Cliente e Produto (m/f/d) (Lisboa, 11, PT, 1069-014)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Key Responsibilities

•Follow and support projects transforming Allianz’s product offering, ensuring good customer experience and alignment with client needs and the definition of issuance flows and related documentation.
•Oversee ongoing product management, documenting and communicating with clients and ensuring performance of issuance flows and insurance usage experience.
•Ensure governance of client communications and outputs provided to clients: define communication guidelines, manage outputs across clients, create/modify client outputs and manage design agency outputs.
•Embed continuous process-improvement ethics with monitoring to identify pain points and propose ongoing process improvements along the customer journey.
•Participate in transversal company projects that connect with clients, ensuring alignment with the defined client journey.
•Monitor market: analyze insurance market innovation, track new product/service trends, and analyze client offers.

Key Requirements

•Bachelor's degree in Marketing, Management or Economics with a Master’s in Marketing (preferential)
•2-3 years of professional experience in client marketing, customer journey & experience management, customer satisfaction or similar (preferential)
•Ability to combine analytical/Data-driven and operational/project work
•Experience in transversal projects (preferential)
•Knowledge of AI tools, notably CHAT GPT

Experience:2-3 yearsInsuranceMarketing

Education:Bachelor's in Marketing

Skills:CommunicationAnalytical thinkingPlanningTeamworkProblem-solving

Languages:PortugueseEnglishSpanish

Tech Stack:ChatGPTMS OfficeExcel

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn