Café Ambassador - Westfield Southcenter

Discover Financial
United States
Workplace: OnsitePart timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Flexibility"]

Serve as the face of the brand in the café, engaging guests and guiding them through Capital One’s digital banking tools. You’ll help troubleshoot mobile and tech challenges, advocate for customers through genuine conversations, and de-escalate or resolve issues in line with compliance requirements. The role also includes hosting local events that support financial health while maintaining an inclusive, welcoming guest experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
4 weeks ago

Café Ambassador - Westfield Southcenter

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the face of the brand in the café, engaging guests and guiding them through Capital One’s digital banking tools. You’ll help troubleshoot mobile and tech challenges, advocate for customers through genuine conversations, and de-escalate or resolve issues in line with compliance requirements. The role also includes hosting local events that support financial health while maintaining an inclusive, welcoming guest experience.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage guests proactively in a high-energy café environment, serving as a community guide rather than a traditional cashier.
  • •Share the value of products and services through genuine conversations focused on guest experience (no sales quotas).
  • •Guide customers through Capital One’s digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
  • •Host and support local events that promote financial health in line with established programs and partnerships.
  • •Advocate for customers, problem-solve and resolve escalated issues while following compliance and regulatory requirements; foster a supportive, inclusive environment.

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionPrescriptionsLife InsuranceDisability InsurancePaid Leave401kEducation AssistanceChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Proficient in G-Suite.
  • •Strong written and oral communication skills.
  • •Preferred: 2+ years of banking or 2+ years of retail/customer-facing experience.
Experience:RetailCustomer serviceBanking
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailFlexibility
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn