Head Waitress (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Supervisory","Communication","Organizational","Problem-solving","Resilience"]

Oversee front-of-house operations to deliver an excellent guest dining experience. Manage waitstaff performance, assign duties, train new team members, and build schedules for coverage during busy hours and events. Handle guest inquiries, complaints, reservations, and seating arrangements, while coordinating with kitchen and bar staff for timely service. Ensure dining areas are clean, support upselling and promotions, and complete cash-handling and administrative tasks.

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Power International Holding
Power International Holding
1 month ago

Head Waitress (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Oversee front-of-house operations to deliver an excellent guest dining experience. Manage waitstaff performance, assign duties, train new team members, and build schedules for coverage during busy hours and events. Handle guest inquiries, complaints, reservations, and seating arrangements, while coordinating with kitchen and bar staff for timely service. Ensure dining areas are clean, support upselling and promotions, and complete cash-handling and administrative tasks.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance by assigning duties and ensuring service standards are upheld.
  • •Provide exceptional customer service, including greeting guests, managing seating arrangements, and addressing inquiries or concerns.
  • •Train new staff on service procedures, menu knowledge, and customer interaction.
  • •Create and manage work schedules for adequate coverage during peak hours and special events.
  • •Coordinate with kitchen and bar staff to ensure accurate, timely delivery of food and drinks; handle complaints with tact and diplomacy.

Key Requirements

  • •Minimum 5 years working experience and 3 years relevant working experience.
  • •2 years GCC experience is a plus.
  • •Thorough understanding of the restaurant menu, including ingredients, preparation methods, and special dietary considerations.
  • •Excellent interpersonal and communication skills to handle guest inquiries and complaints professionally.
  • •Strong leadership/supervisory and organizational skills to oversee waitstaff, delegate tasks, and manage reservations and seating.
Experience:5+ yearsGCC
Education:Bachelor's in Food and Beverage related course
Skills:LeadershipSupervisoryCommunicationOrganizationalProblem-solvingResilience

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website