First Interstate BancSystem

6 days ago

Contact Center Credit Card Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide telephone support for First Interstate Bank’s credit card products in the client contact center. Assist business customers and branch staff with account maintenance, customer integration services, and basic Treasury requests. Resolve inquiries on the first call through effective problem-solving and call handling, document interactions accurately, and ensure compliance with bank policies while escalating complex issues to Tier 3/TSTC teams.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Support daily incoming calls in a flexible work environment
•Ensure first-call resolution using effective problem-solving and call-handling techniques
•Handle internal and external client interactions, including general inquiries and complex financial transactions
•Perform credit card servicing and complex maintenance on business credit card accounts
•Escalate complex issues to Tier 3 or TSTC teams and ensure accurate documentation and compliance

Pay and Benefits

Perks:Paid LeaveChild CareWellness Stipend

Key Requirements

•High School Diploma or GED
•1-3 years of related experience (or equivalent training/education combination)
•Ability to balance multiple tasks effectively
•Strong active listening with empathy and problem-solving to deliver solutions
•Thorough understanding of banking products and services and the ability to de-escalate when appropriate

Experience:1-3 yearsBankingContact center

Education:High School

Skills:Active listeningEmpathyProblem-solvingDe-escalationAttention to detail

Company Brief

First Interstate BancSystem

Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Billings, United States

Founded: 1971

Website LinkedIn

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First Interstate BancSystem

6 days ago

Contact Center Credit Card Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Entry level

Key Responsibilities

•Support daily incoming calls in a flexible work environment
•Ensure first-call resolution using effective problem-solving and call-handling techniques
•Handle internal and external client interactions, including general inquiries and complex financial transactions
•Perform credit card servicing and complex maintenance on business credit card accounts
•Escalate complex issues to Tier 3 or TSTC teams and ensure accurate documentation and compliance

Pay and Benefits

Perks:Paid LeaveChild CareWellness Stipend

Key Requirements

•High School Diploma or GED
•1-3 years of related experience (or equivalent training/education combination)
•Ability to balance multiple tasks effectively
•Strong active listening with empathy and problem-solving to deliver solutions
•Thorough understanding of banking products and services and the ability to de-escalate when appropriate

Experience:1-3 yearsBankingContact center

Education:High School

Skills:Active listeningEmpathyProblem-solvingDe-escalationAttention to detail

Company Brief

First Interstate BancSystem

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Billings, United States

Founded: 1971

Website LinkedIn