Customer Service Representative - MY

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Customer service","Professional phone etiquette","Communication"]

Deliver exceptional customer support in Alexandria by handling inquiries efficiently and empathetically, resolving issues, and maintaining high customer satisfaction. You’ll provide tailored solutions through professional phone communication, ensuring a positive customer experience. Ideal candidates are fluent in English, strong in customer service/customer support, and bring problem-solving, active listening, and attention to detail, with flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
8 hours ago

Customer Service Representative - MY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in Alexandria by handling inquiries efficiently and empathetically, resolving issues, and maintaining high customer satisfaction. You’ll provide tailored solutions through professional phone communication, ensuring a positive customer experience. Ideal candidates are fluent in English, strong in customer service/customer support, and bring problem-solving, active listening, and attention to detail, with flexibility for night and overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Work in a fast-paced environment to deliver outstanding customer service.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Problem-solving ability with active listening and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Skills:Problem-solvingActive listeningAttention to detailCustomer serviceProfessional phone etiquetteCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor