Sales Associate III

Tapestry
Waterloo
Workplace: OnsiteFull timeUSD 15 - 19.5 hourlyFunction: SalesExperience: 1+ yearsSkills: ["Customer focus","Dealing with ambiguity","Drive for results","Interpersonal savvy","Learning on the fly"]

Deliver an elevated, personalized shopping experience as the front-line ambassador for the Coach brand. Build lasting client relationships through styling, fashion expertise, and tailored recommendations that drive sales and meet daily KPIs. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support store operations including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.

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Tapestry
Tapestry
3 months ago

Sales Associate III

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Last checked: 4 hours agoStatus: Live

Job Summary

Deliver an elevated, personalized shopping experience as the front-line ambassador for the Coach brand. Build lasting client relationships through styling, fashion expertise, and tailored recommendations that drive sales and meet daily KPIs. Use mobile POS, clienteling tools, and social selling (including short-form video) to capture data and encourage repeat purchases. Support store operations including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
Location: Waterloo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Represent Coach as a brand ambassador by following Guide to Style and Service standards and building lasting client relationships through personalized styling and product expertise.
  • •Drive sales through cross-selling, upselling, and tailored recommendations; source new customers, maintain relationships, and follow up to close sales while meeting individual and team KPIs.
  • •Use mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
  • •Complete daily store operations including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
  • •Support inventory cycles (receive shipments, stock shelves, manage product movement) and assist teammates in functional areas as needed; maintain a clean, stocked sales floor and stockroom and follow asset protection procedures.

Pay and Benefits

Salary: USD 15 - 19.5 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveDisability InsuranceTuition AssistanceCommuter Benefits

Key Requirements

  • •1+ years of sales experience, preferably in luxury retail, with knowledge of fashion trends and competitors.
  • •Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS), including ability to use required tools (e.g., walkie-talkie).
  • •Strong English proficiency and ability to work in a fast-paced retail environment with a flexible schedule (nights, weekends, peak season).
  • •Ability to lift 25 lb regularly (up to 50 lb occasionally) and maneuver the sales floor and stockroom (climb, bend, kneel).
  • •Clienteling and data acquisition skills, with social media/video fluency (including live-stream shopping or video demos) preferred.
Experience:1+ yearsLuxury retailFashion retail
Skills:Customer focusDealing with ambiguityDrive for resultsInterpersonal savvyLearning on the fly
Languages:English
Tech Stack:Mobile POSPOSIPadLaptopSocial sellingShort-form video

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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