Customer Success Manager - Mulesoft

Salesforce
Mexico City
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Trusted advisory","Relationship building","Priority planning","Problem diagnosis"]

Own end-to-end customer accountability for the Signature Success Plan, ensuring customers realize measurable returns through coordinated deliverables, renewals, and expansions. Act as a trusted advisor by aligning business value and technical goals with stakeholders, driving adoption of MuleSoft Anypoint Platform capabilities, and running enablement sessions. Monitor technical health and usage metrics, conduct quarterly reviews, and escalate complex modeling or configuration issues to technical teams.

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FursaFursa
Salesforce
Salesforce
4 days ago

Customer Success Manager - Mulesoft

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own end-to-end customer accountability for the Signature Success Plan, ensuring customers realize measurable returns through coordinated deliverables, renewals, and expansions. Act as a trusted advisor by aligning business value and technical goals with stakeholders, driving adoption of MuleSoft Anypoint Platform capabilities, and running enablement sessions. Monitor technical health and usage metrics, conduct quarterly reviews, and escalate complex modeling or configuration issues to technical teams.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the single point of customer accountability for Signature deliverables, overall customer experience, and renewal/expansion.
  • •Coordinate Signature lifecycle deliverables and apply processes to address customer needs and deliver value.
  • •Drive adoption of Anypoint Platform capabilities with integration teams and developers, including conducting MuleSoft enablement sessions.
  • •Track and interpret usage metrics (e.g., API calls, integration flows, connector usage; active users, workbook views, data source adoption) and share best practices.
  • •Perform technical health and risk management by monitoring AI-driven sentiment/intent, leading quarterly reviews, communicating major incidents, and escalating complex issues to technical resources.

Key Requirements

  • •Experience supporting MuleSoft Anypoint Platform.
  • •Working knowledge of Anypoint Platform components: Runtime Manager, API Manager, Exchange, and Design Center.
  • •Knowledge of integration patterns such as API-led connectivity and understanding of the API lifecycle (design, deploy, manage, monitor).
  • •Working knowledge of REST APIs and API security.
  • •English proficiency is required for all candidates.
Skills:Stakeholder managementTrusted advisoryRelationship buildingPriority planningProblem diagnosis
Certifications:MuleSoft Integration Associate certificationMuleSoft Developer certificationAgentblazer trainingAgentblazer certifications
Languages:English
Tech Stack:MuleSoftAnypoint PlatformRuntime ManagerAPI ManagerExchangeDesign CenterAPI-led connectivityConnectorsSalesforceSAPREST APIsAPI securityIntegration flowsDashboard creationData explorationVisualization designQBRAI agentsSentiment analysisIntent analysis

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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