Customer Engineer (iTeam) 全球裝機工程師

Applied Materials
Kaohsiung
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Safety compliance","Customer focus"]

Serve as the direct liaison with semiconductor and display equipment customers by installing, maintaining, and upgrading systems. Use digital analytics, documentation, and test equipment to troubleshoot, diagnose, and resolve technical issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, coordinate escalation with engineers, and ensure complete customer satisfaction while following checklists, procedures, and safety standards.

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FursaFursa
Applied Materials
Applied Materials
5 months ago

Customer Engineer (iTeam) 全球裝機工程師

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor and display equipment customers by installing, maintaining, and upgrading systems. Use digital analytics, documentation, and test equipment to troubleshoot, diagnose, and resolve technical issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, coordinate escalation with engineers, and ensure complete customer satisfaction while following checklists, procedures, and safety standards.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment as the direct customer liaison.
  • •Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
  • •Follow checklists and procedures, using correct procedure/schematic revisions and IP guidelines.
  • •Coordinate and communicate support plans with customer management to ensure complete customer satisfaction and smooth operations.
Travel: Extensive travel

Pay and Benefits

Perks:Employee AssistanceTravel AllowanceMeditation

Key Requirements

  • •Perform standard service activities at Tier I independently and Tier II with assistance.
  • •Complete routine preventative maintenance within established timeframes and deliver quality repairs.
  • •Diagnose and resolve recurring technical problems using established escalation plans and available documentation.
  • •Follow checklists and procedures, ensuring correct revisions of procedures and schematics are available before work.
  • •Use training and experience to identify process, software, or hardware-related system problems and perform corrective/predictive maintenance with assistance as needed.
Experience:SemiconductorEquipment maintenance
Skills:CommunicationProblem-solvingSafety complianceCustomer focus
Tech Stack:Digital analyticsKnowledge management systemsCircuit diagramsTest equipmentDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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