Technical Account Manager

Braze
Austin
Workplace: RemoteFull timeUSD 99,450 - 112,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Collaboration","Stakeholder management","Time management"]

Own the end-to-end technical relationship for a portfolio of enterprise/strategic customers, partnering with Customer Success to drive adoption, retention, and measurable value. Serve as a trusted technical advisor for customers who purchased the TAM premium service, helping them instrument Braze across their stacks, translate needs into solutions, and mature technical usage through enablement, governance, and project management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
3 months ago

Technical Account Manager

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own the end-to-end technical relationship for a portfolio of enterprise/strategic customers, partnering with Customer Success to drive adoption, retention, and measurable value. Serve as a trusted technical advisor for customers who purchased the TAM premium service, helping them instrument Braze across their stacks, translate needs into solutions, and mature technical usage through enablement, governance, and project management.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the ongoing technical relationship for customers throughout the lifecycle, serving as a trusted technical advisor for TAM premium service customers.
  • •Drive value, retention, and adoption of Braze through proactive technical initiatives aligned to customers’ business goals.
  • •Manage named enterprise/strategic accounts, facilitating discovery and recommending solutions based on customer use cases and architectures.
  • •Support day-to-day optimization and value inquiries, helping customers successfully instrument Braze across their stack and refine instrumentation over time.
  • •Enable customer product and engineering teams through education and governance (documentation, architectural diagrams) and partner on technical feasibility and launch work streams.

Pay and Benefits

Salary: USD 99,450 - 112,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning Budget

Key Requirements

  • •3-5 years of client-facing experience as a TAM or in a related technical area (implementation, technical support, or solutions architecture) for Enterprise/Strategic accounts.
  • •3+ years of technical experience managing complex customer environments with strong knowledge of two or more of SaaS, Mobile, API, or Programming.
  • •Excellent written and verbal communication, including experience coordinating with customers and translating technical ideas for non-technical stakeholders.
  • •Strong problem-solving skills and intellectual curiosity, with a collaborative approach to resolving customer challenges.
  • •Ability to manage multiple competing priorities in a fast-paced, complex environment.
Experience:3-5 yearsEnterpriseStrategic accountsSaaSMobileAPI
Skills:CommunicationProblem-solvingCollaborationStakeholder managementTime management
Tech Stack:SaaSMobileAPI

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn