Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, and customer experience. You’ll manage and grow a team of Customer Advocates—interviewing, onboarding, coaching, setting goals, and monitoring performance—while maintaining strong morale. Use data-driven reporting to identify trends and proactively address roadblocks, including resolving complex, sensitive customer-facing issues. Support the team by jumping in when needed to ensure a great customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Lead and develop a team of Customer Advocates through hiring, onboarding, training, feedback, performance check-ins, and goal setting.
•Create strong morale and team spirit while reinforcing individual and team accomplishments through recognition programs.
•Generate and monitor regular reports and present updates to upper management.
•Act as the go-to expert and step in alongside the team, including addressing complex and sensitive customer-facing issues.

Pay and Benefits

Salary: USD 65,000 - 73,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingCustomer focus

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

1 month ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
•Lead and develop a team of Customer Advocates through hiring, onboarding, training, feedback, performance check-ins, and goal setting.
•Create strong morale and team spirit while reinforcing individual and team accomplishments through recognition programs.
•Generate and monitor regular reports and present updates to upper management.
•Act as the go-to expert and step in alongside the team, including addressing complex and sensitive customer-facing issues.

Pay and Benefits

Salary: USD 65,000 - 73,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsProblem-solvingCoachingCustomer focus

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website