Team Lead, Market Operations

Carvana
United States
Workplace: OnsiteFull timeUSD 65,000 - 73,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching","Customer focus"]

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, and customer experience. You’ll manage and grow a team of Customer Advocates—interviewing, onboarding, coaching, setting goals, and monitoring performance—while maintaining strong morale. Use data-driven reporting to identify trends and proactively address roadblocks, including resolving complex, sensitive customer-facing issues. Support the team by jumping in when needed to ensure a great customer experience.

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FursaFursa
Carvana
Carvana
3 months ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch, logistics, and customer experience. You’ll manage and grow a team of Customer Advocates—interviewing, onboarding, coaching, setting goals, and monitoring performance—while maintaining strong morale. Use data-driven reporting to identify trends and proactively address roadblocks, including resolving complex, sensitive customer-facing issues. Support the team by jumping in when needed to ensure a great customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
  • •Lead and develop a team of Customer Advocates through hiring, onboarding, training, feedback, performance check-ins, and goal setting.
  • •Create strong morale and team spirit while reinforcing individual and team accomplishments through recognition programs.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Act as the go-to expert and step in alongside the team, including addressing complex and sensitive customer-facing issues.

Pay and Benefits

Salary: USD 65,000 - 73,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement to guide teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on customer experience.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCoachingCustomer focus
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn