Manager, Legal Enforcement and Auction Management (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationEducation: certificationSkills: ["Leadership","Communication","Customer complaint resolution","Discipline","Self-motivation"]

Lead end-to-end backend litigation, enforcement, and auction management to accelerate collections and recoveries across multiple retail banking products and delinquency buckets. Partner with line management on portfolio assessments and collections strategies, driving improvements in 90+ lagged delinquency, write-off, recoveries, and net credit losses. Manage secured and unsecured recovery teams, ensure compliance with policies and regulatory/audit requirements, and oversee risk identification and controls.

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FursaFursa
HSBC
HSBC
1 day ago

Manager, Legal Enforcement and Auction Management (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Job Summary

Lead end-to-end backend litigation, enforcement, and auction management to accelerate collections and recoveries across multiple retail banking products and delinquency buckets. Partner with line management on portfolio assessments and collections strategies, driving improvements in 90+ lagged delinquency, write-off, recoveries, and net credit losses. Manage secured and unsecured recovery teams, ensure compliance with policies and regulatory/audit requirements, and oversee risk identification and controls.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Oversee end-to-end backend litigation for Grade 6 and post-90/NPL portfolio across mortgage, personal financing-I, credit cards, and retail business banking to improve collections KPI performance and expected losses.
  • •Support portfolio assessments and collections strategy reviews, including internal process enhancements and ad-hoc requests to improve 90+ lagged delinquency, write-off, recoveries, and net credit losses.
  • •Manage secured and unsecured collections and recoveries using developed strategies and policies, coordinating with internal resources and external partners to drive early recovery and reduce write-offs.
  • •Safeguard portfolio risk by enforcing ethical debt collection practices aligned to group and local regulatory requirements, including automated collection processes and operational risk controls.
  • •Execute debt management procedures and ensure adherence to policies, regulations, audit recommendations, and key indicators; provide staff training and assess development needs.

Key Requirements

  • •Preferably have a diploma and/or degree qualification in any discipline.
  • •Experience managing litigation and enforcement.
  • •Strong leadership skills, with the ability to apply best practices and maximize staff productivity.
  • •Ability to handle customer complaints independently and resolve them.
  • •Fluent communication in English and Bahasa Malaysia; other local dialects are an advantage.
Education:Certification / Diploma
Skills:LeadershipCommunicationCustomer complaint resolutionDisciplineSelf-motivation
Languages:EnglishBahasa Malaysia

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn