TikTok Local Services - GNE Lead of Anti-Fraud & Governance Strategies

TikTok
Singapore
Full timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Strategic thinking","Programme management","Cross-functional collaboration","Data-driven decision making","Communication"]

Lead and grow a small team of anti-fraud and governance experience experts for TikTok Local Services, shaping data-driven policies and strategies to reduce platform losses and incentive abuse. Drive fraud detection across merchants, listings, content, POIs, buyers, and reviewers, and improve business and service experiences through feedback programs and cross-functional execution. Monitor ecosystem health, handle emergencies, and conduct ad-hoc investigations.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Local Services - GNE Lead of Anti-Fraud & Governance Strategies

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow a small team of anti-fraud and governance experience experts for TikTok Local Services, shaping data-driven policies and strategies to reduce platform losses and incentive abuse. Drive fraud detection across merchants, listings, content, POIs, buyers, and reviewers, and improve business and service experiences through feedback programs and cross-functional execution. Monitor ecosystem health, handle emergencies, and conduct ad-hoc investigations.
Location: Singapore
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead & develop a small team of anti-fraud & governance experience experts to create impactful, data-driven policies and strategies.
  • •Reduce platform losses and incentive abuses by detecting and combating fraudulent online and offline behavior that circumvents enforcement systems.
  • •Establish policies and processes to collect and manage user feedback and devise fulfilment and service experience strategies across customers, creators, and sellers.
  • •Formulate and implement strategies to ensure good business experience for merchants and creators while governing fraud and experience issues.
  • •Collaborate with cross-functional teams (Algorithm, Product, Engineering, Legal, etc.) and monitor ecosystem health via data-driven and investigative methods, responding to emergencies and conducting ad-hoc investigations.

Key Requirements

  • •5+ years leading data-driven anti-fraud and governance and experience programmes in O2O, local services, e-commerce, or related fields.
  • •Bachelor’s degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, or Data Analytics.
  • •Proficiency using querying and analytical tools to perform data analysis and interpretation (e.g., SQL, Python, Excel).
  • •Strong strategic thinking and programme management skills to manage complex projects and influence cross-functional teams.
  • •Excellent English oral and written communication, including the ability to develop and communicate complex strategies in writing.
Experience:5+ yearsAnti-fraudGovernanceO2OLocal servicesE-commerce
Education:Bachelor's
Skills:Strategic thinkingProgramme managementCross-functional collaborationData-driven decision makingCommunication
Languages:English
Tech Stack:SQLPythonExcel

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn