Senior Customer Experience Manager (m/f/d)

Allianz
Germany
Workplace: HybridTemporaryFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Stakeholder management","Communication","Analytical thinking","Consulting mindset","Change management"]

Drive customer centricity by implementing and scaling a long-term customer experience (CX) vision across a global organization. Lead the re-platforming and migration of survey software that supports NPS and VoC programs, manage key external partners, and ensure compliance and audit-ready processes. Champion a customer-first culture, improve AZT customer experiences, and drive adoption of tools and technology (including AI) to enhance efficiency, personalization, and interaction quality.

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FursaFursa
Allianz
Allianz
1 day ago

Senior Customer Experience Manager (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive customer centricity by implementing and scaling a long-term customer experience (CX) vision across a global organization. Lead the re-platforming and migration of survey software that supports NPS and VoC programs, manage key external partners, and ensure compliance and audit-ready processes. Champion a customer-first culture, improve AZT customer experiences, and drive adoption of tools and technology (including AI) to enhance efficiency, personalization, and interaction quality.
Location: Germany
Workplace: Hybrid
Employment Type: Temporary
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead and deliver re-platforming and migration of survey software supporting key CX activities and target audiences.
  • •Identify, select, and manage external parties for business-as-usual operations and ad hoc projects.
  • •Lead works council negotiations for CX programs (including NPS and VoC) and set up processes to ensure full compliance.
  • •Define and support core team and program processes to keep them compliant and audit-ready, aligning with relevant stakeholders.
  • •Champion customer-centric culture and drive adoption of tools and technology (including AI) to improve efficiency, personalization, and customer interaction quality.

Pay and Benefits

Equity and Bonus:Equity
Perks:PensionHealth InsuranceParental LeaveEmployee Discounts

Key Requirements

  • •7+ years of relevant work experience in customer experience, with CX and (optionally) Allianz experience preferred.
  • •Demonstrated experience in CX, project and/or process management, delivering initiatives to successful completion.
  • •Strong stakeholder management and communication skills, with the ability to influence senior stakeholders in writing and verbally, plus strong PowerPoint proficiency.
  • •Experience with change management when introducing new processes or tools to stakeholders.
  • •Fluent Business English and fluent German are mandatory, plus an education degree in business administration, customer experience management, or a related field.
Experience:7+ yearsCustomer experienceChange management
Education:
Skills:Stakeholder managementCommunicationAnalytical thinkingConsulting mindsetChange management
Languages:Business EnglishGerman
Tech Stack:PowerPointAINPSVoC

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn