Axi

21 hours ago

Client Success Specialist (Spanish/French)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a key point of contact for clients, delivering high-quality multi-channel support to ensure satisfaction, retention, and long-term value. Tailor guidance to defined client segments, investigate and validate trade-related issues, and handle escalations with clear communication and accurate documentation. Collaborate with internal teams to share trends and recurring issue insights that improve service and influence Product/IT roadmaps, while adhering to CX and regulatory requirements.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Deliver timely, accurate, professional multi-channel support to clients, handling enquiries and issues end-to-end.
•Tailor support to defined client segments and provide accurate guidance and practical insights to support retention.
•Identify and share trends/observations with internal teams, following escalation and reporting procedures to improve services.
•Conduct layer-1 trade investigations and validations, resolving issues using approved processes and contributing to sustainable resolutions.
•Handle escalations professionally with clear communication and accurate documentation, and collaborate across departments to resolve complex matters.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•1–2+ years of customer support experience, ideally in financial services (trading, banking, insurance, payments) or a technical support environment.
•Strong experience providing customer support via ticketing and live chat channels.
•Spanish and/or French proficiency, written and spoken.
•Strong English communication skills, written and spoken.
•Excellent communication/interpersonal skills, with the ability to investigate and resolve customer issues with attention to detail.

Experience:1+ yearsFinancial servicesTrading

Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailCross-functional collaboration

Languages:SpanishFrenchEnglish

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi