Decagon

4 weeks ago

Product Manager, Duet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

As one of the first PMs on the Duet team, own the product roadmap from discovery to delivery, deeply engage with customers to understand how they use Duet, and partner with engineering and research to ship and validate features. Define AI output quality metrics, collaborate with GTM to articulate value to CX leaders, and drive adoption while tightening the iteration cycle for AI-powered agent tooling.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the Duet product roadmap from discovery through delivery
•Spend meaningful time with customers to understand how they use Duet
•Partner with engineering and research team to ship and validate quickly
•Develop evaluation criteria for Duet's AI output quality
•Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos

Pay and Benefits

Salary: USD 232,000 - 290,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementPar ParentalLife InsuranceFertility Benefits

Key Requirements

•5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
•Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
•Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
•Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
•Comfort navigating ambiguity and a track record of making good decisions with incomplete information

Experience:5+ yearsAIEnterprise softwareDeveloper tooling

Skills:AILLMsConversational AI

Languages:English

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Decagon

4 weeks ago

Product Manager, Duet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the Duet product roadmap from discovery through delivery
•Spend meaningful time with customers to understand how they use Duet
•Partner with engineering and research team to ship and validate quickly
•Develop evaluation criteria for Duet's AI output quality
•Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos

Pay and Benefits

Salary: USD 232,000 - 290,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementPar ParentalLife InsuranceFertility Benefits

Key Requirements

•5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
•Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
•Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
•Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
•Comfort navigating ambiguity and a track record of making good decisions with incomplete information

Experience:5+ yearsAIEnterprise softwareDeveloper tooling

Skills:AILLMsConversational AI

Languages:English

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor