Prosperity Bancshares

2 months ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide professional, courteous customer service in the bank’s Customer Service Center by resolving customer questions and problems promptly. Assist customers with deposit and loan-related services, including opening/closing accounts, renewing time deposits, handling inquiries, and managing complaints. Explain and present bank products and services while meeting call quality goals and maintaining the bank’s professional reputation and customer information privacy.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by professionally resolving customer questions and problems promptly.
•Take customer calls and listen to customers to answer questions and solve problems.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Present and explain bank products and services, including opening, closing, and maintaining accounts, time deposits, IRAs, safe deposit boxes, savings bonds, credit cards, and consumer loans.
•Handle complaints professionally and strive to meet the Customer Service Center call quality goals while maintaining customer information privacy and the bank’s professional reputation.

Key Requirements

•Associate degree/two years of related experience and/or training, or the equivalent combination of education and work-related experience.
•1 year customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills and ability to work well under pressure, including overtime as needed or required.

Experience:1+ years

Education:Associate's

Skills:CommunicationPublic relationsOrganizationWork well under pressure

Company Brief

Prosperity Bancshares

Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn

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Prosperity Bancshares

2 months ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by professionally resolving customer questions and problems promptly.
•Take customer calls and listen to customers to answer questions and solve problems.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Present and explain bank products and services, including opening, closing, and maintaining accounts, time deposits, IRAs, safe deposit boxes, savings bonds, credit cards, and consumer loans.
•Handle complaints professionally and strive to meet the Customer Service Center call quality goals while maintaining customer information privacy and the bank’s professional reputation.

Key Requirements

•Associate degree/two years of related experience and/or training, or the equivalent combination of education and work-related experience.
•1 year customer service experience.
•Preferred knowledge of the bank’s products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Excellent computer skills and ability to work well under pressure, including overtime as needed or required.

Experience:1+ years

Education:Associate's

Skills:CommunicationPublic relationsOrganizationWork well under pressure

Company Brief

Prosperity Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn