Relationship Manager Support (Ramat Gan, Tel Aviv, IL, 5250501)

HSBC
Tel Aviv
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Interpersonal skills","Communication","Problem-solving","Multitasking"]

Provide best-in-class customer service and administrative support to HSBC Israel’s Corporate Banking customers and relationship managers. Help with account maintenance, Know Your Customer (KYC), and cash management needs, resolving high volumes of enquiries and handling time-sensitive, often high-value queries and escalations. Collaborate with stakeholders across products, business lines, and geographies, coordinate with offshore services, and ensure controls, process quality, and risk mitigation.

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FursaFursa
HSBC
HSBC
23 hours ago

Relationship Manager Support (Ramat Gan, Tel Aviv, IL, 5250501)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide best-in-class customer service and administrative support to HSBC Israel’s Corporate Banking customers and relationship managers. Help with account maintenance, Know Your Customer (KYC), and cash management needs, resolving high volumes of enquiries and handling time-sensitive, often high-value queries and escalations. Collaborate with stakeholders across products, business lines, and geographies, coordinate with offshore services, and ensure controls, process quality, and risk mitigation.
Location: Tel Aviv
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide customer support for account maintenance, Know Your Customer (KYC), and cash management needs.
  • •Deliver outstanding customer service and resolve a high percentage of enquiries.
  • •Support corporate business and relationship managers by owning time-sensitive, often high-value queries and escalations.
  • •Collaborate with stakeholders across business lines, products, and geographies.
  • •Maintain effective processes and controls while identifying and mitigating risks.

Key Requirements

  • •Relevant academic degree (advantage).
  • •Proven experience in customer service roles in financial services (advantage).
  • •Ability to work under pressure and collaborate with colleagues locally and globally.
  • •Proactivity, excellent interpersonal capabilities, and strong communication and written skills.
  • •Ability to prioritize and multitask client requests, solve problems, and work independently.
Experience:Financial services
Skills:Customer serviceInterpersonal skillsCommunicationProblem-solvingMultitasking
Languages:HebrewEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn