IT Service Specialist

SADAFCO
Jeddah
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Customer-focused support","Professional communication","Troubleshooting","Process improvement","Collaboration"]

Provide high-quality, customer-focused IT support to end users across SADAFCO offices, warehouses, and manufacturing sites. Act as the primary single point of contact for incidents and service requests, manage tickets in the service desk portal, and ensure resolution within defined SLAs/OLAs. Support end-user devices, Microsoft 365, and business applications (ERP/WMS/attendance), maintain knowledge articles, and collaborate with IT systems, network/security, and application teams while following ISO 27001 and ITIL v4 practices.

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FursaFursa
SADAFCO
SADAFCO
5 days ago

IT Service Specialist

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Last checked: 16 hours agoStatus: Live

Job Summary

Provide high-quality, customer-focused IT support to end users across SADAFCO offices, warehouses, and manufacturing sites. Act as the primary single point of contact for incidents and service requests, manage tickets in the service desk portal, and ensure resolution within defined SLAs/OLAs. Support end-user devices, Microsoft 365, and business applications (ERP/WMS/attendance), maintain knowledge articles, and collaborate with IT systems, network/security, and application teams while following ISO 27001 and ITIL v4 practices.
Location: Jeddah
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for IT incidents and service requests, ensuring customer satisfaction and professional communication.
  • •Log, categorize, prioritize, and track tickets in the Service Desk Portal and ensure resolution within defined SLAs/OLAs.
  • •Provide remote and onsite technical support for end-user devices and Microsoft 365 across corporate and factory environments.
  • •Support ERP, WMS, and attendance/operational systems at the user level, including maintaining master data with verified approvals and coordinating with application teams for advanced troubleshooting.
  • •Maintain IT assets and documentation: keep asset inventory records, support hardware lifecycle activities, and develop/update knowledge base and self-service documentation.

Key Requirements

  • •Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • •2–4 years of experience in IT Service Desk or end-user support.
  • •Preferred ITIL 4 Foundation certificate/diploma, plus CompTIA A+, Microsoft M365 Fundamentals, and Security+.
  • •Technical knowledge of Windows OS support, Microsoft 365, remote tools, service desk systems, and basic networking concepts.
  • •Basic understanding of ITIL, ISO 27001, and NCA ECC security practices.
Experience:2-4 years
Education:Bachelor's
Skills:Customer-focused supportProfessional communicationTroubleshootingProcess improvementCollaboration
Certifications:ITIL 4 FoundationCompTIA A+Microsoft M365 FundamentalsSecurity+
Languages:EnglishArabic
Tech Stack:ITIL v4ISO/IEC 20000ISO 27001NCA ECCMicrosoft 365Windows OSRemote toolsService desk systemsService Desk PortalERPWMSAttendanceITSM

Company Brief

SADAFCO
Saudi Dairy and Foodstuff Company produces and distributes dairy products, juice, and related food items across Saudi Arabia and regional markets. It is best known for long-life milk, tomato products, and consumer food brands.
Industry: Food & Beverage
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1976
WebsiteLinkedIn