Forterra

10 hours ago

IT Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide Tier 1 IT support for Linux, Windows, and macOS environments, owning issues through resolution with strong root-cause analysis. Automate routine support tasks using PowerShell and/or Bash, assist with onboarding and user lifecycle management, and support endpoint deployment, AV setup, and hardware troubleshooting. Maintain asset management and documentation while partnering with IT leadership to improve reliability and the user experience in a fast-moving environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 support across Linux, Windows, and macOS environments.
•Own support issues end-to-end and drive efficient resolution with strong root-cause analysis and escalation as needed.
•Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency.
•Support onboarding, access control, and user lifecycle management.
•Assist with AV setup, endpoint deployment, hardware troubleshooting, and maintain asset management and documentation.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsurancePaid LeaveParental Leave401kEquity

Key Requirements

•3+ years in an IT service desk or technical support role.
•Proficiency with Linux administration and debugging, including user management, system logs, networking, and package management.
•Experience with at least one service management platform such as Jira or ServiceNow.
•Strong scripting/automation skills using PowerShell and/or Bash.
•Excellent customer service skills with a positive, solutions-driven attitude.

Experience:3+ yearsIT supportService deskHigh-growth

Skills:Customer serviceRoot-cause analysisIndependent troubleshootingPositive attitudeProcess improvement

Tech Stack:LinuxWindowsMacOSMicrosoft 365PowerShellBashJiraServiceNowCiscoJuniperPalo Alto

Company Brief

Forterra

Designs, manufactures and supplies heavy building materials and infrastructure products for construction and water management projects, serving contractors and municipalities with precast, pipe, and masonry solutions across regional markets.

Industry: Building Materials

Website

Loading job details...

Preparing the role view and application actions.

Forterra

10 hours ago

IT Service Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 support across Linux, Windows, and macOS environments.
•Own support issues end-to-end and drive efficient resolution with strong root-cause analysis and escalation as needed.
•Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency.
•Support onboarding, access control, and user lifecycle management.
•Assist with AV setup, endpoint deployment, hardware troubleshooting, and maintain asset management and documentation.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsurancePaid LeaveParental Leave401kEquity

Key Requirements

•3+ years in an IT service desk or technical support role.
•Proficiency with Linux administration and debugging, including user management, system logs, networking, and package management.
•Experience with at least one service management platform such as Jira or ServiceNow.
•Strong scripting/automation skills using PowerShell and/or Bash.
•Excellent customer service skills with a positive, solutions-driven attitude.

Experience:3+ yearsIT supportService deskHigh-growth

Skills:Customer serviceRoot-cause analysisIndependent troubleshootingPositive attitudeProcess improvement

Tech Stack:LinuxWindowsMacOSMicrosoft 365PowerShellBashJiraServiceNowCiscoJuniperPalo Alto

Company Brief

Forterra

Industry: Building Materials

Website