Relationship Officer, DBC - Balance Builder.MGN Pak - Direct Banking Center - Balance Builder.Retail Banking Group-PAKCOE

Mashreq
Pakistan
Workplace: RemoteFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Customer focus","Problem-solving","Teamwork","Adaptability"]

Relationship Officer handles telesales for banking products, achieving monthly KPIs and card acquisition targets by contacting potential and existing customers, understanding needs, cross-selling solutions, and maintaining compliant, high-quality customer relationships within the direct banking/retail banking context.

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FursaFursa
Mashreq
Mashreq
3 months ago

Relationship Officer, DBC - Balance Builder.MGN Pak - Direct Banking Center - Balance Builder.Retail Banking Group-PAKCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Relationship Officer handles telesales for banking products, achieving monthly KPIs and card acquisition targets by contacting potential and existing customers, understanding needs, cross-selling solutions, and maintaining compliant, high-quality customer relationships within the direct banking/retail banking context.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •To achieve monthly KPIs assigned and meet targets (including card acquisition) while ensuring adherence to banking policies and regulatory requirements.
  • •Contact potential and existing customers via phone to introduce and promote banking products; understand customer needs and recommend suitable banking solutions.
  • •Cross-sell and upsell products to maximize revenue opportunities and ensure target achievement.
  • •Update all systems as per customer interactions and compile daily/monthly reports/MIS for the team.
  • •Build and maintain strong relationships with customers; handle inquiries and resolve complaints efficiently; participate in daily team huddles and meet commitments.

Key Requirements

  • •Must-have telesales experience with a proven track record of achieving monthly targets, including card acquisition goals.
  • •Ability to understand customer needs and recommend suitable banking solutions, with capability to cross-sell and upsell.
  • •Adherence to banking policies, procedures and regulatory requirements; maintain complete and accurate records.
  • •Strong follow-up discipline and relationship-building skills; comfortable communicating with customers via phone.
  • •Attend daily team huddles and meet team commitments while maintaining discipline and punctuality.
Experience:BankingRetail bankingTele sales
Skills:CommunicationCustomer focusProblem-solvingTeamworkAdaptability
Languages:English

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor